Import & Export Customer Service Specialist

TN United Kingdom; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Imports & Exports Customer Service Specialist to deliver exceptional service in the airfreight sector. This role involves building strong customer relationships, managing operational excellence, and ensuring compliance with regulatory standards. You will play a crucial role in cost control and KPI management, contributing to high customer satisfaction levels. With opportunities for professional development and a supportive work environment, this position is perfect for individuals passionate about the imports and exports industry.

Benefits

Full training and professional development

Pension scheme with employer contributions

20 days holiday, increasing to 25

Day off for your birthday

Career development opportunities

Qualifications

• Experience in Imports & Exports in Airfreight is desirable.
• Proven ability to provide efficient and proactive export services.

Responsibilities

• Deliver exceptional import and export services to customers.
• Review airfreight procedures for compliance with standards.
• Manage customer KPIs and SLAs aiming for 98% achievement.

Skills

Customer Service Excellence

Airfreight Procedures

Cost Management

KPI Management

Complaint Management

Effective Communication

Task Management

Job description

Join us as an Imports & Exports Customer Service Specialist

Are you a proactive and efficient professional passionate about providing top-notch customer service in the imports and exports industry? We are seeking a dedicated Imports & Exports Customer Service Specialist to join our dynamic team. In this role, you will be responsible for delivering exceptional import and export services to our customers, overseas partners, and related service providers.

Location: Heathrow, UK

Hours: 5 Days per week, flexibility required - 9:00 to 17:30

What will you be doing?

1. Delivering Customer Service Excellence: Build and maintain strong customer relationships, ensuring you meet and exceed customer expectations through exceptional service.
2. Operational Excellence: Review and understand airfreight procedures and processes to ensure compliance with regulatory and company standards.
3. Cost Control: Understand each customer's buy and sell rates, ensuring accurate and timely cost management at the job level.
4. KPIs and SLAs Management: Meet and monitor all customer KPIs and SLAs, aiming for at least 98% SLA achievement.
5. Query and Complaint Management: Investigate and respond promptly to queries and complaints from both external and internal customers and suppliers.

Requirements

About You

• Experience in Imports & Exports in Airfreight is desirable.
• Proven ability to provide efficient and proactive export services.
• Strong customer focus with high satisfaction levels.
• Willingness to learn and adapt to new processes and systems.
• Effective communication skills with customers, colleagues, and service providers.
• Ability to manage multiple tasks efficiently to meet deadlines.

Experience in Ocean and/or Land freight for Imports and Exports will also be considered, even without Airfreight experience.

What we Offer

• Full training and continuous professional development to ensure compliance with regulatory requirements.
• Pension scheme with up to 6% matched employer contributions.
• 20 days of holiday (increasing by 1 day per year up to 25 days) plus a day off for your birthday.
• Opportunities for career development within our organization.

Next Steps

Apply now by following the provided links and attaching your CV. We may review applications before the deadline, so prompt submissions are encouraged!

At DB Schenker, we celebrate diversity and are committed to creating an inclusive environment for all applicants. Candidates will undergo necessary right-to-work checks, a 5-year reference check, and a criminal records check.