Import/Export Administrator: Fast-Paced Freight Forwarding

Optime Group; South Nutfield; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Parking on site

Job summary

Optime Group is recruiting an Import Export Administrator to join a busy freight forwarding team in Redhill. The role focuses on coordinating import and export shipments, preparing shipping documentation and liaising with customers, carriers and overseas agents to ensure smooth freight movements.

You will manage bookings, monitor progress, assist with customs procedures and maintain accurate records using freight management systems.

Qualifications

• Previous experience in freight forwarding, import/export administration or international logistics.
• Good understanding of import and export shipping procedures and documentation.
• Knowledge of customs clearance processes, Incoterms and international freight regulations.
• Experience liaising with shipping lines, airlines, hauliers and overseas agents.
• Strong organisational skills with excellent attention to detail.
• Confident IT skills, including Microsoft Office and freight management systems.
• Excellent communication and customer service skills.
• Ability to manage multiple shipments and prioritise workloads in a busy environment.
• A proactive and flexible approach with strong problem-solving abilities.

Responsibilities

• Coordinate import and export shipments via air, sea and road freight, as required.
• Prepare and process shipping documentation, including bills of lading, airway bills, commercial invoices and packing lists.
• Liaise with shipping lines, airlines, hauliers, overseas agents and customers to arrange freight movements.
• Manage shipment bookings, monitor progress and provide customers with regular updates.
• Assist with customs clearance procedures and ensure documentation complies with UK and international regulations.
• Work closely with customs brokers and agents to ensure shipments are cleared efficiently.
• Obtain freight quotations, confirm bookings and coordinate collections and deliveries.
• Maintain accurate shipment records and update internal freight management systems.
• Resolve shipment queries, delays and documentation discrepancies promptly.
• Provide a high standard of customer service, ensuring all enquiries are handled professionally.
• Support the wider operations team with day-to-day freight forwarding administration.

Skills

Freight forwarding

Import export

International logistics

Customs clearance

Incoterms

Shipping documentation

Carrier liaison

Microsoft Office

Freight management

Attention to detail

Customer service

Multitasking

Problem solving

Organisational skills

Communication skills

Tools

Microsoft Office

Freight management systems

Job description

Optime Group is recruiting an Import Export Administrator to join a busy freight forwarding team in Redhill. The role focuses on coordinating import and export shipments, preparing shipping documentation and liaising with customers, carriers and overseas agents to ensure smooth freight movements.

You will manage bookings, monitor progress, assist with customs procedures and maintain accurate records using freight management systems.