Import Customs Clearance Specialist – Operations

Deutsche Post; Dover; On-site; GBP 26,000 - 38,000; Full time

Job summary

Deutsche Post in the United Kingdom is seeking an Operations - Import Customs Clearance Coordinator to support efficient entry processing and post-clearance administration. You will key import entries, liaise with customers and service providers, and ensure HMRC compliance.

Working in the GBO Customs Clearance team, you will develop knowledge of CDS and customs procedures, handle queries, and support colleagues to meet service levels while maintaining high accuracy.

Qualifications

• Excellent planning and organisational skills.
• Excellent communication skills.
• Self-motivated and able to work without supervision.
• Experienced team player.
• Able to work under pressure.
• Enthusiastic and driven to achieve targets and objectives.
• Excellent customer service skills.
• Excellent verbal & written English.

Responsibilities

• Accurate input of order data via in house and HMRC systems.
• General administration.
• Assisting colleagues in maintaining effectiveness of Customs data entry.
• Dealing with telephone and email queries.
• Customs import declarations covering movements for Excise cargo, adjacent products and occasional general cargo.
• Ensure HMRC regulations and processes are upheld, alongside our internal code of conduct and compliance regulations.
• Monitoring of guarantees and closure of associated documents alongside HMRC and clients.
• Analyze and assist with solving operational problems and provide guidance to customers and colleagues as required.

Skills

Planning skills

Organisation

Communication

Self-motivation

Team player

Resilience under pressure

Customer service

Education

General education standard

Tools

Excel

Job description

Deutsche Post in the United Kingdom is seeking an Operations - Import Customs Clearance Coordinator to support efficient entry processing and post-clearance administration. You will key import entries, liaise with customers and service providers, and ensure HMRC compliance.

Working in the GBO Customs Clearance team, you will develop knowledge of CDS and customs procedures, handle queries, and support colleagues to meet service levels while maintaining high accuracy.