Import Customer Service Clerk - Ocean Freight Forwarding

Yusen Logistics (UK) Ltd; London; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

A leading logistics company is seeking an Import Customer Service Clerk for a full-time role in London. This position involves managing import operations, providing excellent customer service, and requires experience in ocean freight forwarding. Benefits include a competitive salary, hybrid working, and extensive employee perks.

Benefits

25 days' holiday and 5 days Volunteer Leave

Employee Referral Scheme

Cycle to Work Scheme

Free online Fitness Platform

Health Cash Plan

Mental health support services

Tailored development and career opportunities

Qualifications

• Experience in Ocean Freight Forwarding required.
• Strong customer service and administration skills needed.
• Ability to prioritize tasks and work under pressure.

Responsibilities

• Manage import container movements ensuring accurate handling.
• Liaise with origin offices for timely shipments.
• Process customs clearance and service inquiries efficiently.

Skills

Customer Service

Attention to Detail

Administration

Proactive Approach

Tools

CargoWise

Microsoft Office

Job description

Job Ref

VTFRAI00904

City:

London

Department

International Freight Forwarding

Status

Full Time

Type

Permanent

Import Customer Service Clerk - Ocean Freight Forwarding
Rainham, RM13 (with hybrid working)

The Company

Yusen Logistics is aiming to be the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. We’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.

We are now looking for an Import Customer Service Clerk to join us on a full-time, permanent basis.

The Benefits

- Salary of £31,000 - £36,000 per annum DOE
- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for Unpaid Leave subject to management approval
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform, including Pilates & Yoga, Mindfulness/Meditation, and 24/7 support, advice, diet and Nutrition
- On-Site Mental Health First Aiders
- Employee benefits, including a free eye test, up to 25% off gym membership, and high street vouchers
- Free access to 24/7 online GP, mental health support services, Life Events Counselling, and a Care Concierge Service
- Tailored development and career opportunities
- Health Cash Plan
- KareHero

This is a fantastic opportunity for an enthusiastic freight forwarding professional with logistics expertise to join our global organisation.

You’ll play a pivotal role in delivering seamless import operations while enjoying a hybrid working environment that supports flexibility and personal wellbeing.

What’s more, you’ll gain access to a fantastic range of benefits, from lifestyle perks to development opportunities, ensuring you thrive both professionally and personally.

The Role

As an Import Customer Service Clerk, you will play a key role in managing import container movements, ensuring all shipments are handled accurately and efficiently.

Specifically, you will liaise closely with our origin offices to guarantee consignments move correctly and on time, keeping customers updated and ensuring high levels of service are provided.

Acting as a direct point of contact for clients, you will process customs clearance, haulage, and other transactional service supports, ensuring all operational requirements and inquiries are concluded promptly and courteously.

Additionally, you will monitor job file revenue and costs, provide ad-hoc freight quotations, and proactively up-sell our services to existing and potential customers.

About You

To be considered as an Import Customer Service Clerk, you will need:

- Experience in Ocean Freight Forwarding
- Experience using CargoWise, FCL & LCL
- Excellent customer service skills with a proactive and flexible approach
- Strong administration skills with attention to detail
- The ability to prioritise tasks and work efficiently under pressure
- Basic IT skills, including Microsoft Office and in-house systems

The closing date for this role is 28th February 2025.

Other organisations may call this role Import Co-ordinator, Freight Forwarding Customer Service Representative, Import Logistics Co-ordinator, Ocean Freight Clerk, Import Operations Specialist, Import Administrator, Shipping & Logistics Co-ordinator, Freight Operations Co-ordinator.

Webrecruit and Yusen Logistics are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as an Import Customer Service Clerk, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.