Import Coordinator

Loom Talent; Chelmsford; On-site; GBP 26,000 - 38,000; Full time

Job summary

Loom Talent is seeking an Import Coordinator for a site-based role in Chelmsford, Essex. You will oversee import shipments from booking to delivery, coordinate with carriers and warehouses, and ensure accurate documentation and smooth operations.

The role offers growth into broader freight forwarding activities, with a competitive salary, bonus potential, and a comprehensive benefits package.

Qualifications

• Experience in freight forwarding or logistics operations.
• Strong understanding of import/export procedures and customs rules.
• Ability to manage multiple shipments and priorities in a fast-paced environment.
• Excellent communication and relationship-building skills.

Responsibilities

• Manage import shipments from booking through to final delivery.
• Coordinate with carriers, agents, warehouses, and customers to ensure smooth operations.
• Review and verify shipping documents (B/L, AWB, invoices, packing lists).
• Track shipments and maintain accurate updates in internal systems.
• Arrange haulage and coordinate deliveries.
• Minimise demurrage and detention costs proactively.
• Complete job costing and invoicing using CargoWise.
• Deliver excellent customer service and support operational efficiency.

Skills

Freight forwarding experience

Logistics operations

Import/export knowledge

CargoWise experience

Customer service

Tools

CargoWise

Job description

Import Coordinator – Chelmsford, Essex

Loom Talent is exclusively partnering with a global supply chain and logistics specialist to recruit an Import Coordinator based in Chelmsford, Essex.

This is an exciting opportunity to manage import operations and customs clearance activities while supporting the growth of the company's freight forwarding capability. The role offers scope to develop beyond traditional import coordination into a broader freight forwarding position with increased commercial involvement.

Responsibilities

• Manage import shipments from booking through to final delivery.
• Coordinate with carriers, agents, warehouses, and customers to ensure smooth operations.
• Review and verify shipping documentation, including Bills of Lading (B/L), Air Waybills (AWB), invoices, and packing lists.
• Track shipments and maintain accurate updates within internal systems.
• Arrange haulage and coordinate deliveries.
• Proactively minimise demurrage and detention costs.
• Complete job costing and invoicing using CargoWise.
• Deliver excellent customer service and support operational efficiency.

About You

• Experience within freight forwarding, logistics or supply chain operations.
• Strong understanding of import/export procedures and customs requirements.
• Ability to manage multiple shipments and priorities in a fast-paced environment.
• Commercially aware with a proactive, solutions-focused approach.
• Confident liaising with carriers, agents, and customers.
• Excellent communication and relationship-building skills.
• High attention to detail, particularly regarding customs and shipping documentation.
• CargoWise experience is desirable.

The Opportunity

The successful Import Coordinator will play an active role in developing freight forwarding operations, improving processes, and supporting customer growth initiatives. This is an excellent opportunity to join a growing business that has retained its family values and reputation as a great place to work.

This is a full-time, site-based position offering a competitive salary, bonus potential, and a comprehensive benefits package.