Import Clerk | 4/4 Rotating Shift | Process Optimizer

AGS; London Borough of Hounslow; On-site; GBP 22,000 - 28,000; Full time

Job summary

AGS is seeking an experienced Import Clerk to join our busy site-based team in London. You will manage daily import activities across Sea, Air and Road, handling HMRC-related matters and ensuring compliance with customs procedures.

Reporting to the Operations Manager, you’ll collaborate with Operations and Warehouse colleagues, prioritise workload, and contribute to continuous process improvements. A proactive, organised approach and strong communication are essential.

Qualifications

• Experience in freight forwarding, customs or logistics.
• Strong knowledge of Sea, Air and Road imports.
• Familiarity with Sequoia, CNS and Destin8.
• Experience dealing with HMRC customs holds, seizures and post-clearance amendments.
• Excellent organisational skills and ability to manage priorities.
• Professional communication with colleagues and internal departments.
• Willingness to develop and learn new skills.

Responsibilities

• Manage daily and weekly operational activities to meet deadlines.
• Liaise with Warehouse Supervisors to maintain inventory accuracy.
• Handle HMRC matters and respond to customs holds and amendments.
• Follow company procedures and established operating processes.
• Communicate progress and issues to relevant stakeholders.
• Identify opportunities to improve efficiency and accuracy.
• Support corrective actions and prevent recurrence.
• Adapt to new systems and working practices.

Skills

Freight forwarding experience

Customs knowledge

Organisational skills

Team player

Proactive process improvement

Communication skills

Tools

Sequoia

CNS

Destin8

CDS

Job description

AGS is seeking an experienced Import Clerk to join our busy site-based team in London. You will manage daily import activities across Sea, Air and Road, handling HMRC-related matters and ensuring compliance with customs procedures.

Reporting to the Operations Manager, you’ll collaborate with Operations and Warehouse colleagues, prioritise workload, and contribute to continuous process improvements. A proactive, organised approach and strong communication are essential.