Import Clerk

AGS; London Borough of Hounslow; On-site; GBP 22,000 - 28,000; Full time

Job summary

AGS is seeking an experienced Import Clerk to join our busy site-based team in London. You will manage daily import activities across Sea, Air and Road, handling HMRC-related matters and ensuring compliance with customs procedures.

Reporting to the Operations Manager, you’ll collaborate with Operations and Warehouse colleagues, prioritise workload, and contribute to continuous process improvements. A proactive, organised approach and strong communication are essential.

Qualifications

• Experience in freight forwarding, customs or logistics.
• Strong knowledge of Sea, Air and Road imports.
• Familiarity with Sequoia, CNS and Destin8.
• Experience dealing with HMRC customs holds, seizures and post-clearance amendments.
• Excellent organisational skills and ability to manage priorities.
• Professional communication with colleagues and internal departments.
• Willingness to develop and learn new skills.

Responsibilities

• Manage daily and weekly operational activities to meet deadlines.
• Liaise with Warehouse Supervisors to maintain inventory accuracy.
• Handle HMRC matters and respond to customs holds and amendments.
• Follow company procedures and established operating processes.
• Communicate progress and issues to relevant stakeholders.
• Identify opportunities to improve efficiency and accuracy.
• Support corrective actions and prevent recurrence.
• Adapt to new systems and working practices.

Skills

Freight forwarding experience

Customs knowledge

Organisational skills

Team player

Proactive process improvement

Communication skills

Tools

Sequoia

CNS

Destin8

CDS

Job description

The position operates on a 4 days on / 4 days off rotating shift pattern

The Opportunity:

Our client, an established business is looking to add an experienced Import Clerk to its busy, site-based team.

This is a practical, hands-on position reporting to the Operations Manager. The successful individual will support the wider operation on a daily basis, working closely with colleagues across Operations, Warehouse and other functions to keep activity running efficiently.

We are looking for someone dependable and well organised, who is comfortable managing their own workload and takes pride in getting things right. The successful candidate will require strong communication skills and a proactive approach to improving processes will be important.

Responsibilities:

• Managing assigned daily and weekly operational activities, ensuring deadlines and service requirements are met.
• Handling and responding to HMRC-related matters, including customs holds, seizures and post-clearance amendments.
• Working in line with company procedures, training documentation and established operating processes.
• Liaising with Warehouse Supervisors to maintain accurate inventory information and support the efficient movement of goods.
• Taking full ownership of allocated work and ensuring tasks are completed accurately and within agreed timescales.
• Maintaining clear communication with colleagues and management, keeping relevant people informed of progress and issues.
• Escalating operational problems promptly and putting forward practical ideas to improve efficiency.
• Supporting corrective actions where errors occur, with a focus on learning from issues and preventing repeat occurrences.
• Keeping abreast of developments affecting customs processes, systems and wider industry requirements.
• Adapting confidently to new systems, procedures and ways of working.

Experience Required:

• Previous experience within freight forwarding, customs or logistics.
• Strong working knowledge of Sea, Air and Road imports.
• Good working knowledge of Sequoia, CNS and Destin8.
• Experience dealing directly with HMRC regarding customs holds, seizures and post-clearance amendments.
• Strong organisational skills and the ability to manage competing priorities.
• A dependable approach with excellent attendance and timekeeping.
• The ability to operate effectively within a team while independently managing your own responsibilities.
• A professional communication style when dealing with colleagues, customers and internal departments.
• The initiative to identify opportunities to improve processes and team performance.
• A willingness to develop and learn new skills.

It would also be advantageous to have:

• Knowledge of CDS (Customs Declaration Service).
• Experience with UK export procedures.
• Previous exposure to customs queries and wider operational issues.
• Experience working with freight forwarding and customs software/systems.