Implementation Support Officer

Aneurin Bevan University Health Board; Cwmbran; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a multi-award-winning NHS organization as a Medical Workforce eSystems Implementation Support Officer. Collaborate with a supportive team to deliver critical digital transformation initiatives, improve data management, and enhance customer service within the Health Board. Enjoy robust training opportunities and a healthy work-life balance as you contribute to meaningful change in healthcare delivery.

Benefits

Flexible working hours

Paid mandatory training

Extensive training and development opportunities

Occupational health support

Wellbeing Centre of Excellence plan

Qualifications

• Experience in system implementation and data management is preferred.
• Proven ability to solve problems and support change management.
• Strong communication skills to manage customer queries effectively.

Responsibilities

• Implement medical workforce eSystems effectively across the Health Board.
• Maintain accurate data and assist in data analysis for progress reports.
• Act as the main contact point for incoming queries.

Skills

Problem Solving

Data Management

Customer Service

Change Management

Job description

Job summary

Join our dynamic and forward-thinking team at Aneurin Bevan University Health Board as aMedical Workforce eSystems Implementation Support Officer. In this exciting role, you'll work closely with a supportive team to help deliver systems that make a real difference across our medical workforce. This is a great opportunity to collaborate with a wide range of staff, provide hands-on support and contribute to an evolving programme of work. If you're passionate about digital transformation, enjoy working in a fast-paced environment, and want to contribute to meaningful change within the NHS, we'd love to hear from you.

Main duties of the job

System Implementation Support - Be a proactive member of the team in the rollout of medical workforce eSystems across the Health Board, ensuring systems are implemented effectively and meet organisational needs.

Data Management & Reporting - Maintain accurate data, assist with data analysis, and contribute to reports measuring progress against project milestones and KPIs.

Change Management & Problem Solving - Support the cultural and operational changes required for successful implementation, helping to identify and resolve issues proactively.

Customer Service - Be the initial point of contact for the team, deal with incoming queries, prioritise them and escalate where required.

Invoice Management - Assist the Medical Bank and Agency Liaison Manager with the management and timely processing of invoices.

System Management - Be confident in the basic principles of the medical workforce eSystems to deal with relevant tasks.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.