Implementation Support Officer

NHS; Cwmbran; On-site; GBP 26,000 - 30,000; Full time

Job summary

Aneurin Bevan University Health Board is seeking a Medical Workforce eSystems Implementation Support Officer to join their dynamic team. The role involves supporting the implementation of eSystems, managing data, and providing excellent customer service while contributing to meaningful change within the NHS. With a commitment to professional development, this position offers a supportive work environment and a salary ranging from £26,928 to £29,551 per annum.

Benefits

Flexible working

Occupational health support

Paid mandatory training

Training and development opportunities

Qualifications

• Experience managing own workload and meeting deadlines.
• Evidence of involvement in organisational change.
• Understanding of project-based environments.

Responsibilities

• Support rollout of medical workforce eSystems across the Health Board.
• Maintain accurate data and assist with data analysis.
• Be the initial point of contact for incoming queries.

Skills

Managing own workload

Microsoft Office

Problem solving

Organisational skills

Teamwork

Understanding of the Medical Workforce

Project documentation

Education

Educated to diploma level or equivalent experience

Job description

Join our dynamic and forward-thinking team at Aneurin Bevan University Health Board as aMedical Workforce eSystems Implementation Support Officer. In this exciting role, you'll work closely with a supportive team to help deliver systems that make a real difference across our medical workforce. This is a great opportunity to collaborate with a wide range of staff, provide hands-on support and contribute to an evolving programme of work. If you're passionate about digital transformation, enjoy working in a fast-paced environment, and want to contribute to meaningful change within the NHS, we'd love to hear from you.

Main duties of the job

System Implementation Support - Be a proactive member of the team in the rollout of medical workforce eSystems across the Health Board, ensuring systems are implemented effectively and meet organisational needs.

Data Management & Reporting - Maintain accurate data, assist with data analysis, and contribute to reports measuring progress against project milestones and KPIs.

Change Management & Problem Solving - Support the cultural and operational changes required for successful implementation, helping to identify and resolve issues proactively.

Customer Service - Be the initial point of contact for the team, deal with incoming queries, prioritise them and escalate where required.

Invoice Management - Assist the Medical Bank and Agency Liaison Manager with the management and timely processing of invoices.

• System Management - Be confident in the basic principles of the medical workforce eSystems to deal with relevant tasks.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Skills & Attributes

• Experience of managing own workload & meeting deadlines
• Experience with Microsoft Office - Specifically Microsoft Excel and/or similar data platform - maintaining databases & basic data analysis
• Evidence of being involved in (not leading) organisational change
• Evidence of working as part of a team - with strong interpersonal and organisational skills
• Evidence of dealing with incoming queries, problem solving and resolution - or escalating as required
• Experience or understanding of the Medical Workforce (In particular Job Planning, Medical eRostering, Medical Locum Bank and Agency)
• Developed understanding and experience within the NHS/Public sector
• Experience of working in a project-based environment (Understanding of project documentation)

Qualifications

• Educated to diploma level or equivalent experience
• Evidence of continued study/development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,928 to £29,551 a yearper annum pro rata