Implementation Specialist

iO Associates; Bath; Remote; GBP 24,000 - 40,000; Full time

Job summary

iO Associates in the United Kingdom is seeking an Implementation Specialist to lead customer onboarding, solution configuration, and deployment for HealthTech software. The role is predominantly remote with occasional travel to Bath for team collaboration days.

You will act as the trusted technical and delivery partner from pre-sales scoping through to system configuration and handover, ensuring smooth go-lives and clear documentation.

Qualifications

• Healthcare or regulated environments experience in customer-facing software onboarding.
• Experience delivering deployments on schedule with project milestones and risks.
• Ability to configure software and solve complex configurations.
• Clear communicator to translate technical workflows for non-technical users.
• Team player able to work across concurrent implementations.

Responsibilities

• End-to-End Onboarding: plan, scope, configure, and deploy software modules for healthcare operations.
• Technical Problem-Solving: primary technical contact during rollout, remove blockers to go-live.
• Commercial & Scope Alignment: collaborate with Sales to prevent scope creep.
• Operational Handover: document and ensure client teams are confident post-deployment.
• Product Feedback Loop: collect deployment feedback to inform future upgrades.

Skills

Healthcare software

Delivery management

Problem solving

Stakeholder management

Collaborative mindset

Job description

Role: Implementation Specialist (Professional Services - HealthTech)

Location: Predominantly Remote (Occasional team meetings in Bath)

Salary: up to £40,000

Are you a customer-focused software professional with a passion for modernising healthcare delivery?

We are partnered with an established, mission-driven HealthTech provider whose clinical software platforms directly support healthcare teams and patient outcomes across the UK.

Due to expansion across their Professional Services function, they are looking for an Implementation Specialist to take ownership of customer onboarding, solution configuration, and deployment. The role is predominantly remote, with occasional travel to Bath for team collaboration days.

In this customer-facing role, you will act as the trusted technical and delivery partner from pre-sales technical scoping through to system configuration, deployment, and operational handover.

Key Responsibilities

• End-to-End Onboarding: Lead project planning, scoping, technical configuration, and deployment of software products and modules tailored to healthcare operational needs
• Technical Problem-Solving: Act as the primary technical point of contact during rollout, managing configurations, troubleshooting integration challenges, and removing blockers to secure a smooth go-live
• Commercial & Scope Alignment: Partner closely with Sales and Account Management to keep projects aligned with agreed deliverables, prevent scope creep, and identify technical value-add opportunities
• Operational Handover: Collaborate with internal training and support teams to produce thorough documentation and ensure client teams are confident post-deployment
• Product Feedback Loop: Capture customer insights and deployment feedback to assist product teams in shaping future platform upgrades and features

What We're Looking For

• Healthcare / Software Background: Proven experience in a customer-facing software onboarding or implementation role, ideally within health, social care, or regulated environments.
• Hands-on Delivery Skills: Strong background managing project milestones, risks, and technical dependencies to deliver deployments on schedule.
• Pragmatic Problem Solver: Comfortable tackling complex software configurations, using sound judgment, and driving solutions independently.
• Stakeholder Skills: Clear, confident communicator who can translate technical software workflows simply for non-technical service users and senior stakeholders.
• Collaborative Mindset: Adaptable team player able to flex across concurrent customer implementations in a fast-paced professional services setting.