Head of Implementation

System C; Oxford; Hybrid; GBP 110,000 - 140,000; Full time

Job summary

System C is seeking a Head of Implementation Delivery to lead the implementation function and shape customer delivery. The role sits within Technical Consulting and involves defining strategy, building capability, and ensuring delivery excellence across complex programmes.

You will operate at strategic and operational levels, provide leadership through growth and change, and work with senior stakeholders to deliver measurable outcomes and strong customer results.

Responsibilities

• Defining and delivering a long-term implementation strategy aligned with business objectives and customer needs
• Leading a large, multidisciplinary implementation organisation
• Owning governance, methodologies, quality assurance, controls and continuous improvement
• Building the capability, identity and professional maturity of the Implementation function
• Creating direction and accountability in complex or ambiguous situations
• Driving delivery innovation, automation, tooling and management information improvements
• Leading workforce planning, succession planning, coaching, recruitment and organisational development
• Managing resource planning and capacity to meet portfolio demand
• Providing senior oversight of strategic and high‑risk customer implementations
• Supporting business planning, commercial decisions, bids and proposals
• Driving service improvement and cross‑functional transformation initiatives
• Influencing senior stakeholders and strengthening collaboration across the wider organisation

Job description

At System C, we deliver technology that helps improve outcomes across health and care. We are looking for an experienced and inspiring Head of Implementation Delivery to lead our implementation function and shape the future of customer delivery.

This is a key leadership role within Technical Consulting, responsible for defining implementation strategy, building organisational capability, and ensuring consistent delivery excellence across complex customer programmes. You will operate at both strategic and operational levels, providing leadership through growth, change, and complexity while creating clarity, confidence, and measurable outcomes.

What you'll be doing

Defining and delivering a long‑term implementation strategy aligned with business objectives and customer needs

Leading a large, multidisciplinary implementation organisation

Owning governance, methodologies, quality assurance, controls and continuous improvement

Building the capability, identity and professional maturity of the Implementation function

Creating direction and accountability in complex or ambiguous situations

Driving delivery innovation, automation, tooling and management information improvements

Leading workforce planning, succession planning, coaching, recruitment and organisational development

Managing resource planning and capacity to meet portfolio demand

Providing senior oversight of strategic and high‑risk customer implementations

Supporting business planning, commercial decisions, bids and proposals

Driving service improvement and cross‑functional transformation initiatives

Influencing senior stakeholders and strengthening collaboration across the wider organisation

What we're looking for

You will bring significant leadership experience within implementation, professional services, technology delivery, or consulting environments.

You'll also demonstrate:

Strong strategic planning and operational leadership capability

Experience working with executive and senior leadership teams

A successful track record of scaling or transforming delivery functions

Strong commercial, financial and budget management expertise

Experience leading large and complex multidisciplinary teams

Excellent stakeholder management and communication skills

The ability to create clarity and direction in fast‑moving and ambiguous environments

A passion for customer outcomes, service quality and continuous improvement

Desirable experience with social care systems and/or local authority technology, demonstrating strong domain knowledge

You will join a business driven by purpose, innovation and collaboration. We believe in working as one team, taking ownership, continuously improving and always doing the right thing. We provide an environment where people are supported to grow, contribute, and make a meaningful impact through technology that improves lives. Employee Value Proposition.docx

• Alongside a competitive package, you'll benefit from professional development opportunities, flexible benefits, wellbeing support and recognition programmes that celebrate the contributions of our people. Employee Value Proposition.docx

All our roles are offered on a hybrid basis, with colleagues spending a minimum of two days each week in the office to connect, create, and grow together. (Excludes associate and field‑based roles).

We prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate's suitability for hire.

Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.

For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.

If you're ready to shape the future of implementation delivery while leading through complexity, transformation and growth, we'd love to hear from you.

At System C, we believe great work happens when flexibility and collaboration come together. All our roles are offered on a hybrid basis, with colleagues spending a minimum of two days each week in the office to connect, create, and grow together. (Excludes associate and field‑based roles).