Implementation Partner with Italian

SevenRooms, a DoorDash company - United Kingdom; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

SevenRooms is seeking an Implementation Partner to lead client onboarding and manage multiple implementation projects in a fast-paced environment. You will work closely with clients to customize and configure the SevenRooms platform based on their specific needs.

The ideal candidate has 2+ years experience in customer-facing roles, excellent communication skills, and a background in SaaS or hospitality technology. Join us in driving success for our clients and fostering an inclusive community.

Qualifications

• 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
• Clear and confident communication abilities.
• Strong critical thinking and problem-solving skills.

Responsibilities

• Manage all onboarding activities to help clients reach value quickly.
• Oversee several implementation projects simultaneously.
• Customize the SevenRooms platform to meet client needs.
• Guide clients through the platform and its tools.
• Collaborate with Sales and Customer Success teams.

Skills

Customer-facing experience

Project management

Communication skills

Problem-solving skills

Attention to detail

Job description

The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.

About the Role

As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

You’re excited about this opportunity because you will…

• Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
• Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
• Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
• Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
• Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.

We’re excited about you because…

• You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
• You’re a clear and confident communicator, both in writing and in person.
• You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work.
• You’re experienced in managing projects and keeping things on track.
• You thrive in fast-paced, startup environments and love working collaboratively with others.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.