Implementation Partner, In-Store

SevenRooms, a DoorDash company - United Kingdom; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

SevenRooms is looking for an Implementation Partner to join our Customer Success team in Greater London. You will manage client onboarding activities and ensure successful adoption of the SevenRooms platform through tailored solutions for each client.

With a strong focus on communication and project management, you will oversee multiple projects while collaborating with teams to support client success. This role is ideal for individuals with 2+ years of experience in customer-facing roles, especially in SaaS or hospitality technology.

Qualifications

• 2+ years of experience in customer-facing roles, preferably in SaaS or hospitality technology.
• Strong critical thinking and problem-solving skills.
• Detail-oriented with project management experience.

Responsibilities

• Lead client onboarding activities including training, data migration, and launch.
• Manage multiple implementation projects simultaneously.
• Customize solutions based on client needs.
• Guide clients through the SevenRooms platform.

Skills

Project management

Customer onboarding

Clear communication

Problem-solving

Job description

The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.

About the Role

As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

You’re excited about this opportunity because you will…

• Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
• Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
• Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
• Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
• Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.

We’re excited about you because…

• You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
• You’re a clear and confident communicator, both in writing and in person.
• You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work.
• You’re experienced in managing projects and keeping things on track.
• You thrive in fast-paced, startup environments and love working collaboratively with others.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.