Customer Manager (EMEA)

Jobylon AB; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Deepstreamtech is seeking a dynamic candidate in Greater London who will serve as a trusted advisor to clients, helping them navigate commercial challenges. This role involves understanding customer needs deeply and utilizing the Planhat platform for resolutions. The ideal candidate has experience in a ‘closing’ sales role, strong success in managing a client portfolio, and a tech-savvy approach to solutions. Join us for a chance to work with diverse clients in an exciting, fast-paced environment.

Qualifications

• Proven ability to be a trusted advisor to global clients.
• Experience in a closing role within a B2B SaaS or fast-growth environment.
• Strong record of success in managing a portfolio.

Responsibilities

• Understand customers’ problems and objectives deeply.
• Help solve customer issues using the Planhat platform.
• Engage in strategic discussions and handle client renewals.

Skills

Client advising

Problem solving

Sales success

Tech-savviness

Portfolio management

Job description

Requirements

• Ambition: You’re ready to be a trusted advisor to global CS leaders, and help them overcome some of the biggest commercial challenges
• Driven: The magic doesn’t happen with fancy slide decks; it depends on your ‘whatever it takes’ attitude
• Strategising with clients is the starting point, you’re not satisfied until you’ve handled all the nitty gritty details that ensure the business impact is real
• Flexible: You like variety and constant challenges
• In the same morning, you help an EduTech company standardise and automate their product training, next up you’re pitching a multiyear renewal to the CFO of an energy company
• Tech-savvy: you enjoy working with software, mastering products, and driving their adoption, knowing the right level of detail to go into with different people

What the job involves

• Our role is to understand customers’ problems and objectives deeply, then help solve them through the Planhat platform
• Succeeded in a ‘closing’ role, either in sales, or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company
• Demonstrated success in managing a portfolio
• Been in a managerial role (but not everyone on the team has)