Implementation Manager (1EF19C7)

Referment; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Referment leads a London-based fintech SaaS team delivering enterprise onboarding for complex ERP environments. You will own end-to-end onboarding projects, translating business needs into actionable technical tasks and coordinating across sales, product, engineering and customer success to ensure a smooth go-live.

You will be the go-to expert on ERP integrations, documenting progress and driving a fast, high-quality onboarding experience for senior stakeholders across client organizations.

Qualifications

• 6+ years in a Solutions Engineer, Implementation Specialist, Technical Consultant or Business Analyst role
• Solid understanding of APIs, data mapping and integration patterns
• Comfortable in client-facing situations, including with senior stakeholders
• Able to interpret business requirements and translate them into technical specifications
• Strong organisational skills and a bias toward action
• Hands-on ERP experience, especially NetSuite or SAP, is a bonus

Responsibilities

• Own multiple large-scale onboarding projects from kickoff to go-live
• Coordinate across sales, product, engineering and customer success teams
• Map technical requirements to platform capabilities
• Develop an onboarding progress tool tracking tasks and milestones
• Lead client-facing meetings across operational teams and executives

Skills

APIs & data mapping

ERP systems

Client-facing

Requirements to specs

Project coordination

Documentation

Tools

NetSuite

SAP

Microsoft Dynamics

Job description

Referment is working with a London-based B2B fintech SaaS company whose platform automates accounts receivable for enterprise finance teams — collections, payments and reconciliation — and connects with the ERP systems those businesses already run. As the enterprise customer base grows, they are expanding the customer success team that delivers every onboarding.

The Role

You will be the technical bridge between enterprise customers and the product, owning multiple large-scale onboarding projects from kickoff to go-live. Clients arrive with complex ERP environments — typically NetSuite, SAP or Microsoft Dynamics — and your job is to understand how their billing and collections processes actually work, map the technical requirements, and own the implementation so the platform fits their real operations rather than the ones described in a discovery call. Day to day, you operate as a hands-on project manager: coordinating sales, product, engineering and customer success colleagues, unblocking issues, documenting progress and keeping everyone aligned, with the aim of getting customers live as quickly and smoothly as possible. You will act as the go-to expert on how the platform integrates with ERPs, translate customer needs into actionable tasks, and develop an onboarding progress tool that tracks tasks and milestones for both sides. Client-facing meetings run across all levels, from operational teams to executives.

What We're Looking For

• Six or more years in a Solutions Engineer, Implementation Specialist, Technical Consultant or Business Analyst role
• A solid understanding of APIs, data mapping and integration patterns
• Comfortable in client-facing situations, including with senior stakeholders
• Able to interpret business requirements and translate them into technical specifications
• Strong organisational skills and a bias toward action
• Hands-on ERP experience, especially NetSuite or SAP, is a bonus

This could suit...

an implementation or technical consultant from a B2B SaaS, payments or ERP practice background who enjoys owning delivery end to end, and wants onboarding quality to shape long-term customer relationships. The role is based in London with hybrid working.

#Referment