Implementation Manager

Swoop Recruitment; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

Swoop Recruitment is partnering with a fast-growing UK property group to appoint a CRM Implementation Manager / Systems Integration Manager. The role focuses on the technical migration and configuration of acquired businesses onto the group's core CRM, Reapit, ensuring smooth, accurate integrations.

This hands-on position requires keen data mapping, data migration, and system configuration skills, travel across the UK during go-lives, and close collaboration with internal trainers and software

Qualifications

• Experience migrating data into CRM platforms (Reapit preferred).
• Strong data mapping, data quality and validation skills.
• Hands-on systems integration with cross-functional stakeholders.
• Willingness to travel across the UK for go-live periods.

Responsibilities

• Manage CRM data migrations from legacy systems into Reapit.
• Configure Reapit and related systems for acquisitions.
• Support integration of property management, tenant referencing, compliance.
• Conduct pre- and post-migration QA and validation.
• Travel to acquired businesses during go-lives.
• Collaborate with internal trainers and stakeholders.
• Liaise with software providers to resolve issues.

Skills

CRM data migrations

Data mapping

Reapit

QA & validation

Tools

Reapit

Job description

Location: Central London, with extensive UK travel during acquisition go-lives and home/remote working between site visits

Contract: Full-time, Permanent

About the Opportunity

Swoop Recruitment is working exclusively with a fast-growing and highly acquisitive UK property group to appoint a CRM Implementation Manager / Systems Integration Manager to play a critical role in the successful integration of newly acquired businesses.

This is an exciting opportunity to join an organisation at the heart of the UK's ongoing property sector consolidation, with new brands and businesses joining the group at pace. You'll take ownership of the technical migration and configuration of acquired businesses onto the group's core CRM platform, Reapit, helping ensure every integration is delivered smoothly, accurately and efficiently.

This is a hands-on systems role. You'll be the person doing the technical work, mapping fields, migrating data, configuring systems, validating information and resolving issues, rather than simply managing a project or overseeing a team.

You'll also play a key role during acquisition go-lives, travelling across the UK to support newly acquired teams and working alongside internal systems and training colleagues. You'll need to be technically confident, highly organised and comfortable building relationships quickly, but technical systems expertise is at the heart of the role.

The Role

You'll take ownership of the end-to-end systems integration process for newly acquired businesses, including:

• Managing CRM data migrations from legacy systems into Reapit, including field mapping, data imports and exports, validation and troubleshooting.
• Configuring Reapit and associated operational systems to meet the requirements of incoming acquisitions.
• Supporting the integration of property management, tenant referencing, compliance and other connected platforms.
• Conducting thorough pre- and post-migration QA and validation, identifying and resolving discrepancies quickly.
• Travelling to acquired businesses across the UK during go-live periods, providing a calm and credible on-the-ground presence.
• Working closely with internal systems trainers and other stakeholders to ensure a smooth transition for newly integrated teams.
• Liaising directly with software providers and support teams to investigate and resolve technical issues.