Implementation Manager

People's Partnership; Crawley; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Generous pension contributions

Real living wage

Income protection

Critical illness cover

Employee healthcare

Parental and adoption leave

Learning & development opportunities

Travel season ticket loans

Volunteering days

Onsite gym

Social clubs and events

Job summary

People's Partnership is seeking an Implementation Manager to lead onboarding and implementation of workplace pension arrangements, combining project management with a consultative approach to deliver excellent client outcomes.

The role focuses on building trusted employer relationships, guiding cross-functional teams, and ensuring processes align with regulatory and governance standards. Hybrid working is available within the UK.

Qualifications

• Significant experience implementing workplace pension schemes.
• PRINCE2 Practitioner, PRINCE2 Foundation progressing to Practitioner, or equivalent project management qualification.
• Strong project management, planning and risk management skills.
• Excellent stakeholder management and relationship-building skills.
• Experience working directly with employers, payroll teams and business stakeholders.
• Ability to simplify complex technical concepts and communicate effectively with diverse audiences.
• Strong understanding of UK defined contribution pensions and implementation processes.
• Demonstrable ability to manage multiple projects and competing priorities simultaneously.

Responsibilities

• Lead end-to-end workplace pension implementations, managing project plans, timelines, governance, risks and dependencies to ensure successful delivery.
• Act as the primary implementation partner for employers, building trusted relationships through proactive communication, workshops and consultative guidance.
• Design practical implementation solutions by understanding employer objectives, operating models and payroll requirements, constructively challenging and recommending alternatives where appropriate.
• Collaborate across internal teams, including Operations, Distribution, Payroll, Compliance and Client Relationship teams, while providing implementation expertise to support new business opportunities.
• Drive quality and continuous improvement by identifying process efficiencies, sharing expertise, coaching colleagues and ensuring compliance with regulatory, governance and risk requirements.

Skills

Pension onboarding

Stakeholder management

Project management

Risk management

Communication

Employer relations

UK defined contribution pensions

Multi-project delivery

Job description

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What You'll Be Doing

The Implementation Manager leads the successful onboarding and implementation of workplace pension arrangements, combining expert project management and a consultative approach to deliver excellent client outcomes while promoting best practice and continuous improvement across the Distribution function.

• Lead end-to-end workplace pension implementations, managing project plans, timelines, governance, risks and dependencies to ensure successful delivery.
• Act as the primary implementation partner for employers, building trusted relationships through proactive communication, workshops and consultative guidance.
• Design practical implementation solutions by understanding employer objectives, operating models and payroll requirements, constructively challenging and recommending alternatives where appropriate.
• Collaborate across internal teams, including Operations, Distribution, Payroll, Compliance and Client Relationship teams, while providing implementation expertise to support new business opportunities.
• Drive quality and continuous improvement by identifying process efficiencies, sharing expertise, coaching colleagues and ensuring compliance with regulatory, governance and risk requirements.

What We’re Looking For

• Significant experience implementing workplace pension schemes and employer onboarding projects
• PRINCE2 Practitioner, PRINCE2 Foundation progressing to Practitioner, or equivalent project management qualification
• Strong project management, planning and risk management skills
• Excellent stakeholder management and relationship-building skills
• Experience working directly with employers, payroll teams and business stakeholders
• Ability to simplify complex technical concepts and communicate effectively with diverse audiences
• Strong understanding of UK defined contribution pensions and implementation processes
• Demonstrable ability to manage multiple projects and competing priorities simultaneously

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities and study support
• Travel season ticket loans
• Volunteering days and charity payroll giving
• Onsite gym
• Social clubs and events

You can learn more about how we support our employees on our website

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. This role may support hybrid working. To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".