Engagement Consultant

Lloyds Banking Group; Halifax; Hybrid; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

28 days holiday + bank holidays

Wellbeing initiatives

Job summary

Lloyds Banking Group is recruiting an Engagement Consultant to support our member engagement strategy for workplace pensions across Bristol, Birmingham, Leeds or Halifax. The role is hybrid, requiring two office days per week and close collaboration with advisers, employers and internal teams.

You will deliver pension briefings, adapt materials for diverse audiences, and create content reflecting regulatory developments.

Qualifications

• Confident presentation and communication skills to engage different audiences.
• Ability to explain detailed information clearly and accessibly.
• Experience creating or adapting presentations, communications or engagement materials.
• Strong relationship-building with clients, partners and internal stakeholders.
• Ability to gather feedback and use it to improve content or customer experiences.
• Strong organisational skills to handle changing priorities and maintain current content.
• Commitment to delivering positive and inclusive outcomes for members and clients.

Responsibilities

• Support the member engagement strategy to improve understanding of and participation in workplace pensions.
• Deliver clear, engaging and informative pension presentations to workplace members and intermediary partners.
• Adapt presentations and communications to meet different audience and client needs.
• Create relevant and innovative engagement materials reflecting legislative, regulatory and market developments.
• Bring fresh ideas to how we communicate complex pension information in an accessible way.
• Find opportunities to strengthen client relationships and extend the support we provide.
• Support onboarding of new clients and growth of existing relationships.
• Capture feedback from advisers, employers and members to refine and improve engagement content.
• Maintain understanding of our member interaction proposition, supporting technology and wider engagement offering.
• Keep up to date with industry trends, regulatory developments and internal changes.

Skills

Presentation skills

Communication

Materials adaptation

Relationship building

Feedback-driven improvement

Organisational skills

Inclusive outcomes

Tools

Presentation software

Digital engagement tools

Job description

LOCATION(S): Bristol, Birmingham, Leeds or Halifax

HOURS:

Full-time

WORKING PATTERN:

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces and colleagues to make our Group a great place for everyone.

What you'll be doing

As an Engagement Consultant, you'll support our member engagement strategy, helping workplace pension members better understand and engage with their pension, so they can make informed decisions about their financial future.

You'll deliver engaging and accessible pension briefings to workplace members and intermediary partners, adapting your approach for different audiences and client needs. You'll also create relevant, informative materials that reflect developments in the UK pensions landscape.

Working collaboratively with advisers, employers, members, and internal teams, you'll use feedback and insight to improve our engagement content. You will also find opportunities to strengthen relationships and expand our services.

Your key responsibilities will include:

• Supporting the member engagement strategy to improve understanding of and participation in workplace pensions.
• Delivering clear, engaging and informative pension presentations to workplace members and intermediary partners.
• Adapting presentations and communications to meet different audience and client needs.
• Creating relevant and innovative engagement materials that reflect legislative, regulatory and market developments.
• Bringing fresh ideas to how we communicate complex pension information in an accessible way.
• Finding opportunities to strengthen client relationships and extend the support we provide.
• Supporting the successful onboarding of new clients and the growth of existing relationships.
• Capturing feedback from advisers, employers and members to refine and improve engagement content.
• Maintaining a strong understanding of our member interaction proposition, supporting technology and wider engagement offering.
• Keeping up to date with relevant industry trends, regulatory developments and internal changes.
• Clearly and consistently communicating the Scottish Widows proposition to external audiences.
• Partnering with colleagues and collaborators to deliver positive outcomes for members and clients.

What we're looking for

Essential skills and experience

• Confident presentation and communication skills, with the ability to engage different audiences.
• The ability to explain detailed or complex information clearly and accessibly.
• Experience of creating or adapting presentations, communications or engagement materials.
• Strong relationship-building skills, with the confidence to work with clients, partners and internal stakeholders.
• The ability to gather feedback and use it to improve content or customer experiences.
• Strong organisational skills, with the ability to handle changing priorities and maintain accurate, current content.
• A commitment to delivering positive and inclusive outcomes for members and clients.

And any experience of these would be great

• Knowledge of workplace pensions or the wider financial services industry.
• Experience of delivering presentations, workshops or educational sessions to workplace audiences.
• Experience of working with employers, advisers or intermediary partners.
• An understanding of member or customer engagement strategies.
• Experience of supporting client onboarding or developing existing client relationships.
• An awareness of the UK pensions landscape and relevant regulatory developments.
• Experience of using digital engagement tools or presentation technology.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We're committed to creating an environment where everyone can thrive, learn and develop!

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.

As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health condition or neurodivergent condition through the Disability Confident Scheme.

We also provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes, including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 28 days' holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.