Implementation Analyst (Hybrid - 2 days p/w) - London, UK

JR United Kingdom; Slough; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology services organisation offers an exciting opportunity for an Associate Implementation Analyst in Slough. This hybrid role supports SaaS implementations and requires 2-3 years in a technical support position. The ideal candidate will have experience with Atlassian tools and a proactive work ethic.

Qualifications

• 2-3 years experience in a customer-focused technical support role.
• Knowledge of Atlassian tools preferred.
• Enthusiastic, proactive work ethic required.

Responsibilities

• Support key customer SaaS implementations.
• Provide technical support and excellent customer service.
• Play a crucial role in the customer success team.

Skills

Technical Support

Customer Success

Software Implementation

SaaS

PaaS

AML

Testing

Onboarding

Collaboration Software

Customer Service

Tools

Jira

Confluence

Hubspot

MS Office

Smartsheets

Job description

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Implementation Analyst (Hybrid - 2 days p/w) - London, UK, slough

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Client:

NST Recruitment Limited

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Associate Implementation Analyst – Software Implementation, Customer Success, AML, SaaS, PaaS, Software Support, Testing, Onboarding, Jira, Confluence, MS Office, Hubspot, London (Hybrid, 2 days a week)

Up to £40,000 + Benefits

This is a fantastic Associate Implementation Analyst opportunity to work with a leading technology services organisation, to support key customer SaaS implementations, in a support and customer-service capacity.

The Associate Implementation Analyst is a hybrid working role, based in London, with flexibility to work from home 2-3 days a week.

As an Associate Implementation Analyst, you will play a crucial role in the customer success team, supporting client SaaS implementations, providing technical support, and excellent customer service. The Associate Implementation Analyst should have 2-3 years’ experience in a customer-focused, technical support role, ideally within a SaaS/PaaS product-led business. The Associate Implementation Analyst will ideally have good knowledge of Atlassian tools (Jira/Confluence), as well as Smartsheets, Hubspot, being desirable. An enthusiastic, can-do, and proactive work ethic is essential for this role.

Key Skills as Associate Implementation Analyst:

• 2+ years’ experience in a Technical Support and/or Implementation Support role.
• Experience working in a SaaS/PaaS environment (Desirable).
• Knowledge of collaboration and customer services software (Atlassian, Jira, Confluence, Smartsheets, Hubspot).
• Knowledge of AML technologies and the industry (Desirable).
• Confident, enthusiastic, and proactive work ethic.

This is an exceptional Associate Implementation Analyst opportunity, with exciting opportunities to support cutting-edge SaaS product implementations for key customers.

Key Skills: Software Implementation, Customer Success, AML, SaaS, PaaS, Software Support, Testing, Onboarding, Jira, Confluence, MS Office, Hubspot, London (Hybrid, 2 days a week)

*PLEASE READ BEFORE APPLYING*

Previous experience in Technical Support and/or Implementation Support role is essential for this position, with good experience in collaboration and customer services tooling.