Implementation Analyst (Hybrid - 2 days p/w) - London, UK

ZipRecruiter; London; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading technology services organization is seeking an Associate Implementation Analyst in London. This role involves supporting key customer SaaS implementations with a focus on customer success and technical support. The ideal candidate should have experience in a customer-focused technical role, strong knowledge of SaaS/PaaS environments, and proficiency in tools like Jira and Confluence. The position offers a hybrid work model and the opportunity to work with cutting-edge SaaS solutions.

Qualifications

• 2-3 years' experience in a customer-focused, technical support role.
• Experience in a SaaS/PaaS environment is desirable.
• Knowledge of AML technologies is a plus.

Responsibilities

• Support client SaaS implementations and provide technical support.
• Deliver excellent customer service in a hybrid work environment.
• Utilize collaboration tools effectively for implementation.

Skills

Technical Support

Implementation Support

Customer Service

SaaS Knowledge

Communication

Enthusiasm

Proactive Work Ethic

Tools

Jira

Confluence

MS Office

Hubspot

Smartsheets

Job description

Job Description

Associate Implementation Analyst – Software Implementation, Customer Success, AML, SaaS, PaaS, Software Support, Testing, Onboarding, Jira, Confluence, MS Office, Hubspot, London (Hybrid, 2 days a week)

Up to £40,000 + Benefits

This is a fantastic Associate Implementation Analyst opportunity to work with a leading technology services organisation, to support key customer SaaS implementations, in a support and customer-service capacity.

The Associate Implementation Analyst is a hybrid working role, based in London, with flexibility to work from home 2-3 days a week.

As an Associate Implementation Analyst, you will play a crucial role in the customer success team, supporting client SaaS implementations, providing technical support, and excellent customer service. The Associate Implementation Analyst should have 2-3 years’ experience in a customer-focused, technical support role, ideally within a SaaS/PaaS product-led business. The Associate Implementation Analyst will ideally have good knowledge of Atlassian tools (Jira/Confluence), as well as Smartsheets, Hubspot, being desirable. An enthusiastic, can-do, and proactive work ethic is essential for this role.

Key Skills as Associate Implementation Analyst:

• 2+ years’ experience in a Technical Support and/or Implementation Support role.
• Experience working in a SaaS/PaaS environment (Desirable).
• Knowledge of collaboration and customer services software (Atlassian, Jira, Confluence, Smartsheets, Hubspot).
• Knowledge of AML technologies and the industry (Desirable).
• Confident, enthusiastic, and proactive work ethic.
• Excellent communication skills.

This is an exceptional Associate Implementation Analyst opportunity, with exciting opportunities to support cutting-edge SaaS product implementations for key customers.

Key Skills: Software Implementation, Customer Success, AML, SaaS, PaaS, Software Support, Testing, Onboarding, Jira, Confluence, MS Office, Hubspot, London (Hybrid, 2 days a week)

*PLEASE READ BEFORE APPLYING*

Previous experience in Technical Support and/or Implementation Support role is essential for this position, with good experience in collaboration and customer services tooling.