Implementation Analyst (Hybrid - 2 days p/w) - London, UK

NST Recruitment Limited; London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

NST Recruitment Limited is hiring an Associate Implementation Analyst for a hybrid role in London. This position involves supporting key customer SaaS implementations within a leading technology services organization. Ideal candidates should have technical support experience and a proactive approach to customer service.

Qualifications

• 2-3 years’ experience in a customer-focused, technical support role.
• Good knowledge of SaaS/PaaS environments desirable.
• Confident, enthusiastic, and proactive work ethic.

Responsibilities

• Support client SaaS implementations and provide technical support.
• Deliver excellent customer service as part of the customer success team.
• Assist in onboarding clients and training on new systems.

Skills

Technical Support

Implementation Support

Customer Success

SaaS

PaaS

AML

Software Testing

Onboarding

Tools

Jira

Confluence

Smartsheets

Hubspot

MS Office

Job description

Implementation Analyst (Hybrid - 2 days p/w) - London, UK

Implementation Analyst (Hybrid - 2 days p/w) - London, UK

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NST Recruitment Limited provided pay range

This range is provided by NST Recruitment Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Associate Implementation Analyst – Software Implementation, Customer Success, AML, SaaS, PaaS, Software Support, Testing, Onboarding, Jira, Confluence, MS Office, Hubspot, London (Hybrid, 2 days a week)

Up to £40,000 + Benefits

This is a fantastic Associate Implementation Analyst opportunity to work with a leading technology services organisation, to support key customer SaaS implementations, in a support and customer-service capacity.

The Associate Implementation Analyst is a hybrid working role, based in London, with flexibility to work from home 2-3 days a week.

As an Associate Implementation Analyst, you will play a crucial role in the customer success team, supporting client SaaS implementations, providing technical support, and excellent customer service. The Associate Implementation Analyst should have 2-3 years’ experience in a customer-focused, technical support role, ideally within a SaaS/PaaS product-led business. The Associate Implementation Analyst will ideally have good knowledge of Atlassian tools (Jira/Confluence), as well as Smartsheets, Hubspot, being desirable. An enthusiastic, can-do, and proactive work ethic is essential for this role.

Key Skills as Associate Implementation Analyst:

• 2+ years’ experience in a Technical Support and/or Implementation Support role.
• Experience working in a SaaS/PaaS environment (Desirable).
• Knowledge of collaboration and customer services software (Atlassian, Jira, Confluence, Smartsheets, Hubspot).
• Knowledge of AML technologies and the industry (Desirable).
• Confident, enthusiastic, and proactive work ethic.

This is an exceptional Associate Implementation Analyst opportunity, with exciting opportunities to support cutting-edge SaaS product implementations for key customers.

Key Skills: Software Implementation, Customer Success, AML, SaaS, PaaS, Software Support, Testing, Onboarding, Jira, Confluence, MS Office, Hubspot, London (Hybrid, 2 days a week)

*PLEASE READ BEFORE APPLYING*

Previous experience in Technical Support and/or Implementation Support role is essential for this position, with good experience in collaboration and customer services tooling.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Software Development

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