Implementation Analyst (Hybrid - 2 days p/w) - London, UK

JR United Kingdom; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading technology services organization in the UK is seeking an Associate Implementation Analyst to join their customer success team. This hybrid role involves supporting key customer SaaS implementations and providing exceptional customer and technical support. The ideal candidate should have relevant experience in a SaaS environment and be proficient with collaboration tools like Jira and Confluence, demonstrating a proactive and enthusiastic work ethic.

Qualifications

• 2-3 years’ experience in a customer-focused, technical support role.
• Good knowledge of Atlassian tools (Jira/Confluence) preferred.
• Experience in a SaaS/PaaS product-led business is ideal.

Responsibilities

• Support client SaaS implementations and provide technical support.
• Deliver excellent customer service as part of the customer success team.
• Engage in the onboarding of new clients.

Skills

Customer Success

Software Implementation

Technical Support

Onboarding

Testing

Proactive Work Ethic

Job description

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Implementation Analyst (Hybrid - 2 days p/w) - London, UK, london (city of london)

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Client:

NST Recruitment Limited

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Associate Implementation Analyst – Software Implementation, Customer Success, AML, SaaS, PaaS, Software Support, Testing, Onboarding, Jira, Confluence, MS Office, Hubspot, London (Hybrid, 2 days a week)

Up to £40,000 + Benefits

This is a fantastic Associate Implementation Analyst opportunity to work with a leading technology services organisation, to support key customer SaaS implementations, in a support and customer-service capacity.

The Associate Implementation Analyst is a hybrid working role, based in London, with flexibility to work from home 2-3 days a week.

As an Associate Implementation Analyst, you will play a crucial role in the customer success team, supporting client SaaS implementations, providing technical support, and excellent customer service. The Associate Implementation Analyst should have 2-3 years’ experience in a customer-focused, technical support role, ideally within a SaaS/PaaS product-led business. The Associate Implementation Analyst will ideally have good knowledge of Atlassian tools (Jira/Confluence), as well as Smartsheets, Hubspot, being desirable. An enthusiastic, can-do, and proactive work ethic is essential for this role.

Key Skills as Associate Implementation Analyst:

• 2+ years’ experience in a Technical Support and/or Implementation Support role.
• Experience working in a SaaS/PaaS environment (Desirable).
• Knowledge of collaboration and customer services software (Atlassian, Jira, Confluence, Smartsheets, Hubspot).
• Knowledge of AML technologies and the industry (Desirable).
• Confident, enthusiastic, and proactive work ethic.

This is an exceptional Associate Implementation Analyst opportunity, with exciting opportunities to support cutting-edge SaaS product implementations for key customers.

Key Skills: Software Implementation, Customer Success, AML, SaaS, PaaS, Software Support, Testing, Onboarding, Jira, Confluence, MS Office, Hubspot, London (Hybrid, 2 days a week)

*PLEASE READ BEFORE APPLYING*

Previous experience in Technical Support and/or Implementation Support role is essential for this position, with good experience in collaboration and customer services tooling.