Impactful Workforce Administrator | Progression & Pension

Allscreens Nationwide Ltd; Leicester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

23 days holiday

Pension scheme 6%

Internal training & apprenticeships

Employee Assistance Programme

Retail discounts

Volunteer day

Employee networks

Job summary

Serco is seeking a Workforce Administrator to provide essential support across Workforce Management, Rostering, Absence and Staff Welfare. You will maintain accurate records, assist with scheduling and ensure administrative processes run smoothly to support communities we serve.

Key duties include processing overtime, handling enquiries, managing leave requests, assisting Rostering Coordinators, and producing TOIL reports, while maintaining high standards of accuracy and compliance in a

Qualifications

• Experience in fast-paced administrative roles.
• Strong organisational skills and attention to detail.
• Proficient in Excel and MS Office applications.

Responsibilities

• Process and verify overtime claims and ensure accuracy for payroll deadlines.
• Manage enquiries via mailboxes and provide timely support and resolution.
• Administer annual leave requests in line with policy.
• Support Rostering Coordinators with shift swaps and schedule changes.
• Produce weekly/monthly TOIL reports and ensure governance compliance.
• Provide admin support across Workforce Management, Rostering, Absence and Staff Welfare.

Skills

Microsoft Excel

Administrative skills

Attention to detail

Communication skills

Multitasking

Tools

Microsoft Office

Job description

Serco is seeking a Workforce Administrator to provide essential support across Workforce Management, Rostering, Absence and Staff Welfare. You will maintain accurate records, assist with scheduling and ensure administrative processes run smoothly to support communities we serve.

Key duties include processing overtime, handling enquiries, managing leave requests, assisting Rostering Coordinators, and producing TOIL reports, while maintaining high standards of accuracy and compliance in a