Impactful Supporter Experience & Data Coordinator

Art Fund; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave 25 days + holidays

Free National Art Pass

Free entry to exhibitions

Life Assurance

Season Ticket Loan

Pensions scheme

Job summary

Art Fund's Supporter Services Team handles inbound and outbound customer communications across email, phone, post, and digital channels for members, supporters and the public. You will liaise with third-party suppliers to deliver accurate processes and first-class care, coordinating training and campaign briefings.

The ideal candidate learns quickly, has database experience and strong data accuracy, can juggle multiple tasks and meet deadlines, and communicates well with colleagues across Art

Qualifications

• Fast learner with ability to pick up new systems quickly.
• Experience using database systems and recording data accurately.
• Excellent interpersonal skills for liaising with departments, suppliers and call centre teams.

Responsibilities

• Provide front-line customer service across email, telephone, post and online channels.
• Coordinate training and briefings with internal teams and third-party suppliers.
• Champion continuous process improvements to deliver first-class customer care.

Skills

Fast learner

Database experience

Interpersonal skills

Job description

Art Fund's Supporter Services Team handles inbound and outbound customer communications across email, phone, post, and digital channels for members, supporters and the public. You will liaise with third-party suppliers to deliver accurate processes and first-class care, coordinating training and campaign briefings.

The ideal candidate learns quickly, has database experience and strong data accuracy, can juggle multiple tasks and meet deadlines, and communicates well with colleagues across Art