Supporter Experience & Data Processing Coordinator

Art Fund; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual leave 25 days + holidays

Free National Art Pass

Free entry to exhibitions

Life Assurance

Season Ticket Loan

Pensions scheme

Job summary

Art Fund's Supporter Services Team handles inbound and outbound customer communications across email, phone, post, and digital channels for members, supporters and the public. You will liaise with third-party suppliers to deliver accurate processes and first-class care, coordinating training and campaign briefings.

The ideal candidate learns quickly, has database experience and strong data accuracy, can juggle multiple tasks and meet deadlines, and communicates well with colleagues across Art

Qualifications

• Fast learner with ability to pick up new systems quickly.
• Experience using database systems and recording data accurately.
• Excellent interpersonal skills for liaising with departments, suppliers and call centre teams.

Responsibilities

• Provide front-line customer service across email, telephone, post and online channels.
• Coordinate training and briefings with internal teams and third-party suppliers.
• Champion continuous process improvements to deliver first-class customer care.

Skills

Fast learner

Database experience

Interpersonal skills

Job description

The Supporter Services Team are at the heart of Art Fund, delivering inbound and outbound customer service through email, telephone, post, website and social channels - to members, supporters, and the wider public. This is an interesting role where you will be on the front line leasing with our trusted third-party suppliers to deliver excellent communications and processes. Coordinating training, leasing on campaign briefings and championing continuous system and process improvements - to ensure we're delivering first class customer care. We are looking for someone who is a fast learner, has experience using database systems and recording data accurately. With the ability to manage multiple tasks and keep to deadlines. It is essential you have great interpersonal skills as you will be liaising with different departments and colleagues across Art Fund as well our fulfilment houses and call centre team.

Key Employee Benefits

• Generous Annual leave - 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
• Free National Art Pass (NAP)- for yourself and another person of your choice.
• Free Entry to Exhibitions
• Life Assurance - cover for up to three times your basic salary.
• Season Ticket Loan
• Pensions - Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

Art Fund is the national fundraising charity for art. With over 148,000 members, we are leading the way in pioneering support for an inclusive and welcoming museum and gallery sector across the UK. We work closely with a network of over 1000 museums and respond to their needs and aspirations. We're excited to see how they want to develop: to expand and diversify their collections and workforce, develop curatorial skills, make ambitious acquisitions, and create a welcoming, inclusive space for communities. With the support of over 148,000 members who buy a National Art Pass, patrons, and donors we can provide grants, encourage visiting and advocate for museums' essential role and value. We have diversity, inclusion, and sustainability central to our thinking and the opportunity to be a force for good, galvanise support and help change things for the better inspires our team.