Impactful Pharma Supply Chain & Customer Success Partner

Roche; England; On-site; GBP 30,000 - 55,000; Full time

Job summary

Roche UK is seeking a Customer Services Partner to deliver industry leading service to purchasing customers, ensuring medicines, solutions, and services are delivered when patients need them.

The role focuses on managing orders, account setups, queries, and returns while driving automation and efficiency. You will collaborate with cross-functional teams to share insights and support products through their lifecycle in a compliant, high-quality environment.

Qualifications

• Experience in a customer service environment, ideally in the pharma industry.
• Experience with SAP and query management systems.
• GDP environment experience preferred.

Responsibilities

• Manage customer orders and process new account setups in line with bona-fide requirements.
• Handle customer queries and manage product returns efficiently and accurately.
• Drive automation and process efficiency while upholding high service standards.
• Gather and share customer insights across cross-functional teams to reduce silos.
• Support products throughout their lifecycle from launch to discontinuation.
• Uphold compliance, ethics and safety in all actions and decisions.

Skills

Query management

Negotiation

Complaint resolution

Customer orders processing

Cross-functional collaboration

Tools

SAP

Query management systems

Job description

Roche UK is seeking a Customer Services Partner to deliver industry leading service to purchasing customers, ensuring medicines, solutions, and services are delivered when patients need them.

The role focuses on managing orders, account setups, queries, and returns while driving automation and efficiency. You will collaborate with cross-functional teams to share insights and support products through their lifecycle in a compliant, high-quality environment.