Impactful Patient Experience QI Lead

Nhs Ayrshire & Arran; Ayr; On-site; GBP 65,000 - 70,000; Full time

Job summary

NHS Ayrshire & Arran is seeking a proactive QI Lead for Patient Experience at Ailsa Hospital. This permanent role offers an opportunity to shape how we learn from feedback to improve patient care.

You will lead the Patient Experience Team, ensure timely handling of complaints, and drive continuous improvement across services. A degree or equivalent and registration with NMC or HCPC are required, along with a UK driving licence.

Qualifications

• Strong leadership skills with the ability to facilitate leadership in others.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with operational teams, senior managers, clinical colleagues and external agencies.
• Sound decision-making skills with the ability to manage competing priorities and respond to time-sensitive issues.
• Proactive approach to continuous improvement.

Responsibilities

• Lead the Patient Experience Team to develop, implement and evaluate the organisational approach to handling and learning from feedback, comments, concerns or complaints.
• Play a key role in delivering and developing Patient Experience arrangements underpinning safe, person-centred care.
• Ensure complaints are handled professionally and within timescales set out in the NHS Scotland CHP; support services to provide high quality responses and ensure learning from complaints leads to improvements.
• Demonstrate strong technical knowledge, sound judgement and excellent communication; engage with services and stakeholders to drive improvements.

Skills

Leadership

Communication

Collaboration

Decision making

Continuous improvement

UK Driving Licence

Education

Degree or equivalent

NMC/HCPC registration

Job description

NHS Ayrshire & Arran is seeking a proactive QI Lead for Patient Experience at Ailsa Hospital. This permanent role offers an opportunity to shape how we learn from feedback to improve patient care.

You will lead the Patient Experience Team, ensure timely handling of complaints, and drive continuous improvement across services. A degree or equivalent and registration with NMC or HCPC are required, along with a UK driving licence.