Impactful Hybrid Household Claims Handler

The Granite Group; Liverpool; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

35 days holiday

Mental health support

Hybrid working

Career progression

Early salary access

Recognition awards

Job summary

Acorn Insurance in Liverpool is hiring a Household Claims Handler to support customers through the claims journey, ensuring deadlines are met and maintaining a positive work culture.

You will handle new and existing FNOL inquiries, verify details against policy terms, and manage a varied portfolio from FNOL to settlement, including fraud checks and coordination with third-party suppliers. The role is hybrid with strong growth opportunities.

Qualifications

• Minimum of two years claims handling experience.
• Ability to interpret policy wording, terms and endorsements.
• Ability to work in a fast-paced environment.
• Good written and verbal communication skills including rapport building.
• Strong organisation skills with the ability to prioritise tasks.
• Ability to fact find and analyse information resulting in accurate decision making.

Responsibilities

• Creation of new Household claims (FNOL), capturing accurate information and establishing the facts of the incident/peril from the caller/customer.
• Accurately checking all details of a claim after every call, cross referenced with policy terms, conditions, endorsements and exclusions.
• Managing a varied portfolio of claims from FNOL stage through to settlement/conclusion.
• Identifying and investigating potentially fraudulent claims.
• Instructing and liaising with third-party suppliers to ensure they have all relevant information to handle a claim, chasing for responses if required and ensuring all relevant documentation is obtained prior to settlement.
• Ensuring underwriting requirements are checked at claim inception and throughout the lifecycle of the claim.
• Proactively managing customer/third party expectations including appropriate signposting if applicable.
• Providing proactive and correct assessments with regards to indemnity positions.
• Accurate quantum assessment of claims presented using the relevant tools available to assist.
• Application of accurate reserves in line with company reserving philosophy.
• Adherence to best practice and key strategies.
• Effective file and portfolio management.
• Any other Ad hoc task as the needs of the business dictate.

Skills

Claims handling

Team player

Policy interpretation

Communication

Organisation

Fact finding

Job description

Acorn Insurance in Liverpool is hiring a Household Claims Handler to support customers through the claims journey, ensuring deadlines are met and maintaining a positive work culture.

You will handle new and existing FNOL inquiries, verify details against policy terms, and manage a varied portfolio from FNOL to settlement, including fraud checks and coordination with third-party suppliers. The role is hybrid with strong growth opportunities.