Impactful Hybrid Customer Service Agent (Water)

Jobs.co.uk; Reading; Híbrido; GBP 14.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

24 days holiday

Performance-related pay

Pension scheme

Health & wellbeing benefits

Cycle to Work

Life assurance

Descripción de la vacante

Thames Water is seeking a Customer Service Agent in Reading to handle inbound calls about water and wastewater enquiries. You will gather information, record details, and help resolve issues such as leaks or blockages with a friendly, professional approach.

The role offers on-site training, hybrid working options, and a salary up to £25,694 per year. You will join a team dedicated to delivering high standards of support in the utilities sector.

Formación

• Strong customer service experience
• Excellent communication skills over the phone
• Good problem-solving abilities and a friendly manner
• Comfort with IT systems and basic data entry

Responsabilidades

• Handle inbound customer calls regarding water and wastewater enquiries
• Investigate issues like leaks or blockages and gather relevant information
• Record details accurately to help resolve issues
• Coordinate resolutions and, if needed, arrange engineer visits

Conocimientos

Customer service

Phone communication

Problem solving

IT skills

Salesforce

Amazon Web Services

Herramientas

Salesforce

AWS

Descripción del empleo

Thames Water is seeking a Customer Service Agent in Reading to handle inbound calls about water and wastewater enquiries. You will gather information, record details, and help resolve issues such as leaks or blockages with a friendly, professional approach.

The role offers on-site training, hybrid working options, and a salary up to £25,694 per year. You will join a team dedicated to delivering high standards of support in the utilities sector.