Incident Communications Agent

Pertemps Thames Water; Reading; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension scheme (through AON)

Health, wellbeing and financial perks

Cycle to Work

Generous holiday entitlements

Job summary

Thames Water is hiring a Customer Care Agent in Reading to support customers during incidents and events. You will coordinate communications, update event bulletins, and contact priority service users about outages and alternative water supplies.

A permanent full-time contract with salary £26,000–£34,000 depending on skills and experience. You will also assist the Operations Contact Centre with updates on repairs and progress, working with internal teams and external stakeholders.

Qualifications

• Customer service experience
• Understanding of water and wastewater customer journeys helpful
• Incident management experience advantageous
• Confident decision maker under pressure
• Ability to manage deadlines and respond promptly

Responsibilities

• Coordinate communications during incidents and operational events.
• Support priority customers and communicate updates on outages and water supplies.
• Create and update event bulletins for teams.
• Contact priority service customers with outage updates.
• Assist Operations Centre with information on repairs and progress.
• Escalate issues when additional support is needed.
• Monitor service changes and use data to identify trends.

Skills

Customer service

Communication

Decision making

Deadline management

Incident awareness

Job description

Thames Water is hiring a Customer Care Agent in Reading to support customers during incidents and events. You will coordinate communications, update event bulletins, and contact priority service users about outages and alternative water supplies.

A permanent full-time contract with salary £26,000–£34,000 depending on skills and experience. You will also assist the Operations Contact Centre with updates on repairs and progress, working with internal teams and external stakeholders.