Impactful Admin Assistant, Mental Health Team (Band 3)

East London NHS Foundation Trust; Biggleswade; On-site; GBP 21,000 - 24,000; Full time

Job summary

East London NHS Foundation Trust is currently recruiting two Administrative Assistant posts within our Older People’s Community Pathway. One post is based at The Lawns Resource Centre in Biggleswade and the other at Grove View Integrated Health Hub in Dunstable.

You will be the first point of contact for service users, carers and colleagues, providing essential administrative support to enable patient care and service coordination.

Qualifications

• Excellent verbal, written and communication skills.
• Ability to remain calm and sensitive in difficult and stressful situations.

Responsibilities

• To receive all incoming post and distribute to the appropriate persons.
• To receive all incoming calls and deal courteously with queries.
• To deal with a range of queries from the public and other agencies, including by telephone and face to face.
• To take and pass on accurate notes and information with discretion.
• To manage the diary and appointments system and inform clinicians of arrivals.
• To maintain office filing systems and ensure confidentiality of service users.

Skills

Verbal and written communication

Calm under pressure

Job description

East London NHS Foundation Trust is currently recruiting two Administrative Assistant posts within our Older People’s Community Pathway. One post is based at The Lawns Resource Centre in Biggleswade and the other at Grove View Integrated Health Hub in Dunstable.

You will be the first point of contact for service users, carers and colleagues, providing essential administrative support to enable patient care and service coordination.