Impact & Quality Lead - Data, KPIs & Improvement

TipTopJob; Norwich; On-site; GBP 27,000 - 33,000; Full time

Job summary

Future Projects in Norwich is seeking a Quality and Impact Manager to strengthen project management, quality, data and impact systems across the charity, helping teams deliver effective, sustainable services that respond to local need.

You will work with Department Heads and service leads to plan, mobilise, deliver, review, transition and close projects, providing support, guidance and challenge while monitoring progress, risk, compliance and resources.

Qualifications

• Strong experience in quality, improvement and project management.
• Experience supporting services through planning, mobilisation, risk management, review and closure.
• Highly organised with the ability to manage competing priorities, deadlines and reporting requirements.
• Experience in quality assurance, performance management and continuous improvement.
• Confident analysing quantitative and qualitative data to understand performance, outcomes and risk.
• Experience using CRM or reporting systems, with a focus on data quality.
• Understanding of funded or contracted services, including monitoring, reporting and budget management.
• Strong communication skills and experience working with funders and senior leaders.
• Able to produce clear reports and provide effective coaching and constructive challenge.
• Good working knowledge of UK data protection requirements and confidence acting as Data Protection Lead.
• Proactive, solution-focused and resilient, with sound judgement and commitment to Future Projects mission.

Responsibilities

• Support service and project planning, mobilisation, sustainability, transition and closure.
• Develop and maintain proportionate quality assurance, project management and improvement systems.
• Monitor KPIs, outputs, outcomes, milestones and deliverables, identifying risks and performance issues early.
• Provide planning support, problem-solving, coaching and constructive challenge to improve performance.
• Coordinate funding and contract monitoring and reporting, including deadlines, evidence and submissions.
• Work with Finance and accountable leads to monitor budgets, forecasts and funding conditions.
• Lead CRM, data collection, monitoring, evaluation and impact arrangements, improving data quality and consistency.
• Analyse data, feedback and evidence to identify trends, demonstrate impact and inform service improvement.
• Act as Data Protection Lead, overseeing policies, records, training, audits and data-protection issues.
• Support funding bids, service development and organisational planning through evidence, evaluation and sector insight.
• Build organisational capability through guidance, coaching, tools and shared learning, and represent Future Projects with funders, commissioners, partners and other stakeholders.

Skills

Quality management

Project management

Data analysis

CRM experience

Monitoring and evaluation

Data protection knowledge

Communication skills

Organisation

Tools

CRM systems

Reporting systems

Job description

Future Projects in Norwich is seeking a Quality and Impact Manager to strengthen project management, quality, data and impact systems across the charity, helping teams deliver effective, sustainable services that respond to local need.

You will work with Department Heads and service leads to plan, mobilise, deliver, review, transition and close projects, providing support, guidance and challenge while monitoring progress, risk, compliance and resources.