Impact & Quality Lead — Four-Day Week, Living Wage

Future Projects; Norwich; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Living Wage employer

Disability Confident employer

Four Day Week Gold Standard

100:80:100 model

Job summary

Future Projects in Norwich is seeking a Quality and Impact Manager to strengthen project management, quality, data and impact systems across the charity and its services. You will lead CRM, monitoring, evaluation and reporting arrangements and act as Data Protection Lead, using evidence to drive continuous improvement.

Working with department heads, you will support planning, mobilisation, delivery, review and closure of time-limited projects, ensuring value, risk management and strong

Qualifications

• Strong experience in quality, improvement and project management.
• Experience supporting services, projects or programmes through planning, mobilisation, risk management, review and closure.
• Highly organised, with the ability to manage competing priorities, deadlines and reporting requirements.
• Experience in quality assurance, performance management and continuous improvement.
• Confident analysing quantitative and qualitative data to understand performance, outcomes, impact and risk.
• Experience using CRM, case-management or reporting systems, with a focus on data quality.
• Understanding of funded or contracted services, including monitoring, reporting and budget management.
• Strong communication skills and experience working with colleagues, funders and senior leaders.
• Able to produce clear reports and provide effective coaching and constructive challenge.
• Good working knowledge of UK data-protection requirements and confidence acting as Data Protection Lead.

Responsibilities

• Support service and project planning, mobilisation, sustainability, transition and closure.
• Develop and maintain proportionate quality assurance, project management and improvement systems.
• Monitor KPIs, outputs, outcomes, milestones and deliverables, identifying risks and performance issues early.
• Provide planning support, problem-solving, coaching and constructive challenge to improve performance.
• Coordinate funding and contract monitoring and reporting, including deadlines, evidence and submissions.
• Work with Finance and accountable leads to monitor budgets, forecasts and funding conditions.
• Lead CRM, data collection, monitoring, evaluation and impact arrangements, improving data quality and consistency.
• Analyse data, feedback and evidence to identify trends, demonstrate impact and inform service improvement.
• Act as Data Protection Lead, overseeing policies, records, training, audits and data-protection issues.
• Support funding bids, service development and organisational planning through evidence, evaluation and sector insight.
• Build organisational capability through guidance, coaching, tools and shared learning, and represent Future Projects with funders, commissioners, partners and other stakeholders.

Skills

Quality management

Project management

Data analysis

CRM systems

Stakeholder management

Budget management

Data protection

Communication skills

Reporting

Coaching

Tools

CRM systems

Case management systems

Job description

Future Projects in Norwich is seeking a Quality and Impact Manager to strengthen project management, quality, data and impact systems across the charity and its services. You will lead CRM, monitoring, evaluation and reporting arrangements and act as Data Protection Lead, using evidence to drive continuous improvement.

Working with department heads, you will support planning, mobilisation, delivery, review and closure of time-limited projects, ensuring value, risk management and strong