Impact & Partnerships Leader - Data-Driven Growth

Citizens Advice BANES

Bolton

On-site

GBP 70,000 - 90,000

Full time

14 days+

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Job summary

Citizens Advice Bury & Bolton (CABB) seeks a Head of Partnerships, Data & Impact to shape the service's strategic direction and drive growth through partnerships, data analytics and social impact storytelling. You will bridge operational delivery with external systems, use hyper-local data to meet resident needs, and translate outcomes into language for health, statutory and VCSE stakeholders.

You will work with Trustees and the Senior Leadership Team to embed sustainable practices.

Responsibilities

Data insight & impact strategy development with organisational data analysis, trend forecasting, research & campaigns and evidencing social return on investment.
Shape the future of service delivery by embedding sustainable ways of working, processes and performance frameworks, leading evidence-based recommendations that support CABB’s long-term operating model and growth ambitions, to meet client demand.
Collaborate and build relationships across VCSE/statutory, health and wider systems, including colleagues across CABB and wider stakeholders, build positive and professional relationships with partners and contract/ funder relationships within the scope of this role. Foster positive relationships with Head of Advice Standards & Delivery, and wider SLT, deputising as required.
Support community & generalist services through senior oversight of generalist advice teams and managers, but frame responsibilities around high-level service performance, governance and client outcomes, aligned to advice standards.
Drive service improvement & innovation using data and technology to support continuous improvement, contribution to organisational strategic pillars and values.