Data & Insights Manager — Impact Tech

Social Finance Ltd; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Flexible/hybrid work

Mental health support

25 days holiday (buy/sell 5)

3 days Christmas closure

Enhanced parental leave

Job summary

Social Finance Ltd, working through the IPS Grow initiative, is seeking a Data Manager to shape how data, insight and technology improve services and outcomes. You will work with rich individual-level data and build systems that provide meaningful insight into impact.

You will collaborate with operational teams, analysts and external partners to deliver dashboards, data governance, and scalable reporting. The role combines strategic thinking with hands-on delivery and aims to use data to drive

Qualifications

• Experience managing data, digital, technology or CRM projects from inception through to delivery.
• Experience acting as a Product Owner, Systems Manager, Project Manager or similar role for business-critical technology platforms
• Experience working with Salesforce or another CRM platform
• Comfortable working with technical specialists including Developers, Administrators, Analysts and Data professionals
• Strong experience gathering requirements and translating business needs into practical technology solutions
• Understanding of data governance, information management, reporting and data protection requirements
• Strong stakeholder management skills with the ability to communicate effectively with both technical and non-technical audiences
• Experience managing multiple projects, priorities and stakeholders simultaneously
• A user-focused approach, with an interest in designing systems around the needs of the people using them
• Curious, analytical and solutions-focused, with the ability to bring structure to complex problems
• Passionate about using data, insight and technology to improve services and outcomes

Responsibilities

• Lead the planning and delivery of a portfolio of data and digital projects across IPS Grow.
• Take ownership of key Salesforce and digital workstreams, ensuring systems continue to meet the needs of operational teams
• Work with users and stakeholders to understand their needs and translate these into practical system and technology solutions
• Act as a bridge between operational teams, analysts, Salesforce administrators, developers and external technology partners
• Help shape a user-centred approach to systems and processes, ensuring the right people can access the right information at the right time
• Lead requirements gathering, discovery and solution design activities
• Ensure systems are designed to capture high-quality data and support meaningful reporting and actionable insight
• Work closely with analysts and reporting specialists to improve how data is used to understand service performance and outcomes
• Support the development of individual-level reporting and insight into programme outcomes
• Drive continuous improvement across systems, processes, automation and reporting
• Provide day-to-day leadership and coordination across Salesforce-related initiatives
• Work closely with Salesforce Administrators and Developers to prioritise and deliver platform improvements
• Support the development of scalable systems and infrastructure as IPS Grow continues to evolve
• Embed strong practices around data protection, information governance, security and compliance
• Manage relationships with external technology suppliers, implementation partners and consultants
• Support organisational change and encourage the adoption of new systems and ways of working

Skills

Data management

CRM project management

Stakeholder management

Requirements gathering

Technical liaison

Analytical thinking

User-focused design

Tools

Salesforce

Job description

Social Finance Ltd, working through the IPS Grow initiative, is seeking a Data Manager to shape how data, insight and technology improve services and outcomes. You will work with rich individual-level data and build systems that provide meaningful insight into impact.

You will collaborate with operational teams, analysts and external partners to deliver dashboards, data governance, and scalable reporting. The role combines strategic thinking with hands-on delivery and aims to use data to drive