Head of Partnerships, Data & Impact

Citizens Advice BANES; Bolton; On-site; GBP 70,000 - 90,000; Full time

Job summary

Citizens Advice Bury & Bolton (CABB) seeks a Head of Partnerships, Data & Impact to shape the service's strategic direction and drive growth through partnerships, data analytics and social impact storytelling. You will bridge operational delivery with external systems, use hyper-local data to meet resident needs, and translate outcomes into language for health, statutory and VCSE stakeholders.

You will work with Trustees and the Senior Leadership Team to embed sustainable practices.

Responsibilities

• Data insight & impact strategy development with organisational data analysis, trend forecasting, research & campaigns and evidencing social return on investment.
• Shape the future of service delivery by embedding sustainable ways of working, processes and performance frameworks, leading evidence-based recommendations that support CABB’s long-term operating model and growth ambitions, to meet client demand.
• Collaborate and build relationships across VCSE/statutory, health and wider systems, including colleagues across CABB and wider stakeholders, build positive and professional relationships with partners and contract/ funder relationships within the scope of this role. Foster positive relationships with Head of Advice Standards & Delivery, and wider SLT, deputising as required.
• Support community & generalist services through senior oversight of generalist advice teams and managers, but frame responsibilities around high-level service performance, governance and client outcomes, aligned to advice standards.
• Drive service improvement & innovation using data and technology to support continuous improvement, contribution to organisational strategic pillars and values.

Job description

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice face to face, over the phone and digitally.

There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. You will play a key role in ensuring that our services are community focused, impactful and sustainable.

As a newly created position, this role offers a unique opportunity to shape its direction, innovate, and directly define its success. You will operate with high levels of autonomy, while being fully backed and championed by Trustees and the wider Senior Leadership Team (SLT), consisting of:

• Chief Executive Officer
• Head of People, Culture & Resources
• Head of Advice Standards & Delivery
• Head of Partnerships, Data & Impact.

The Head of Partnerships, Data & Impact will provide strategic leadership for CABB’s generalist and community-based advice services, while driving organisational growth through strategic partnerships, data analytics and social impact storytelling. This role bridges operational delivery with external system integration, using hyper-local data to ensure our services directly meet the evolving needs of residents in the specific communities where help is needed most. By leveraging client insights to drive Research & Campaigns activity and inform strategic funding bids, you will articulate our organisational impact using partner-aligned terminology – translating advice outcomes into language that directly resonates with health, statutory and VCSE stakeholders (such as health inequalities, demand management, Marmot principles, and prevention) – to build strong, collaborative pathways.

Key elements and tasks within this role include:

• Data insight & impact strategy development with organisational data analysis, trend forecasting, research & campaigns and evidencing social return on investment. Leverage client data to produce high-impact insight reports, drive local, regional and national campaign work.
• Shape the future of service delivery by embedding sustainable ways of working, processes and performance frameworks, leading evidence-based recommendations that support CABB’s long-term operating model and growth ambitions, to meet client demand.
• Collaborate and build relationships across VCSE/statutory, health and wider systems, including colleagues across CABB and wider stakeholders, build positive and professional relationships with partners and contract/ funder relationships within the scope of this role. Foster positive relationships with Head of Advice Standards & Delivery, and wider SLT, deputising as required.
• Support community & generalist services through senior oversight of generalist advice teams and managers, but frame responsibilities around high-level service performance, governance and client outcomes, aligned to advice standards.
• Drive service improvement & innovation using data and technology to support continuous improvement, contribution to organisational strategic pillars and values.

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