Head of Partnerships, Data & Impact

LLOYD'S REGISTER INTERNATIONAL; Greater Manchester; Hybrid; GBP 39,000 - 44,000; Full time

Benefits offered by this job

Flexible 35 hour week

25 days annual leave

Birthday leave

Pension scheme 5% employer

Counselling services

Online GP access

Family-friendly leave

Discount schemes

Job summary

Citizens Advice Bury & Bolton (CABB) is seeking a Head of Partnerships, Data & Impact to lead data-driven strategy and growth through strategic partnerships, data analytics and impact storytelling. The post will align local services with community needs and engage with health, statutory, and VCSE sectors to maximise outcomes.

You will drive evidence-based recommendations, support sustainable operating models, and report on social impact to Trustees and the Senior Leadership Team, with autonomy

Responsibilities

• Data insight & impact strategy development with organisational data analysis, trend forecasting, research & campaigns and evidencing social return on investment.
• Shape the future of service delivery by embedding sustainable processes and performance frameworks, aligning to long-term operating model and growth ambitions.
• Collaborate and build relationships across VCSE/statutory health and wider systems, and with Head of Advice Standards & Delivery and SLT.
• Oversee community & generalist services with focus on high-level service performance, governance and client outcomes.
• Drive service improvement and innovation using data and technology to support organisational pillars and values.

Job description

Vacancy at Citizens Advice Bury & Bolton

Head of Partnerships, Data & Impact

Salary£ 39000-44000

Hybrid (following completion of training)

Details

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice face to face, over the phone and digitally. There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. You will play a key role in ensuring that our services are community focused, impactful and sustainable. As a newly created position, this role offers a unique opportunity to shape its direction, innovate, and directly define its success. You will operate with high levels of autonomy, while being fully backed and championed by Trustees and the wider Senior Leadership Team (SLT), consisting of:

• Chief Executive Officer
• Head of People, Culture & Resources
• Head of Advice Standards & Delivery
• Head of Partnerships, Data & Impact.

The Head of Partnerships, Data & Impact will provide strategic leadership for CABB’s generalist and community-based advice services, while driving organisational growth through strategic partnerships, data analytics and social impact storytelling. This role bridges operational delivery with external system integration, using hyper-local data to ensure our services directly meet the evolving needs of residents in the specific communities where help is needed most. By leveraging client insights to drive Research & Campaigns activity and inform strategic funding bids, you will articulate our organisational impact using partner-aligned terminology – translating advice outcomes into language that directly resonates with health, statutory and VCSE stakeholders (such as health inequalities, demand management, Marmot principles, and prevention) – to build strong, collaborative pathways.

Key elements and tasks within this role include:

• Data insight & impact strategydevelopment with organisational data analysis, trend forecasting, research & campaigns and evidencing social return on investment. Leverage client data to produce high-impact insight reports, drive local, regional and national campaign work.
• Shape the future of service deliveryby embedding sustainable ways of working, processes and performance frameworks, leading evidence-based recommendations that support CABB’s long-term operating model and growth ambitions, to meet client demand.
• Collaborateand build relationships across VCSE/statutory, health and wider systems, including colleagues across CABB and wider stakeholders, build positive and professional relationships with partners and contract/ funder relationships within the scope of this role. Foster positive relationships with Head of Advice Standards & Delivery, and wider SLT, deputising as required.
• Support community & generalist servicesthrough senior oversight of generalist advice teams and managers, but frame responsibilities around high-level service performance, governance and client outcomes, aligned to advice standards.
• Drive service improvement & innovationusing data and technology to support continuous improvement, contribution to organisational strategic pillars and values.

We believe inclusion is a social justice issue - a principle that underpins our EDI&B work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities. Please complete the anonymised EDI monitoring form using this link.

Benefits

• A flexible 35 hour working week (for full time employees)
• Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time
• Additional day off for your birthday
• 5% employer contribution pension scheme
• Access to 24/7 confidential telephone counselling and structured counselling support
• Access to online GP and telephone counselling services
• Enhanced family friendly leave and occupational sick leave
• Access to ‘Blue Light Card’ and other charity discount schemes