Immigration Consultant

Fragomen; Sheffield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Consultant to join their dynamic UK Inbound team. In this full-time role, you will provide exceptional client service while processing WorkRight checks for diverse clients. Your responsibilities will include validating right to work criteria, supporting investigations, and managing queries. This position offers a vibrant work environment with opportunities for professional growth and development. You will collaborate with a friendly, diverse team committed to delivering top-notch immigration services. If you thrive in a fast-paced setting and are passionate about client service, this is the perfect opportunity for you.

Benefits

Health and Wellness Programs

Gym Discounts

Medical Insurance

Employee Assistance Programme

25 Days Annual Leave

Professional Development Opportunities

Hybrid Work Arrangements

Life Assurance

Group Income Protection

Workplace Pension Scheme

Qualifications

• Strong administrative and data entry skills from previous experience.
• Ability to work flexibly and accurately in a fast-paced environment.
• Demonstrate exceptional planning and time management skills.

Responsibilities

• Assess criteria to validate right to work for clients.
• Support investigation into right to work check failures.
• Manage drop boxes and answer queries from users.

Skills

Administrative Skills

Data Entry Skills

Communication Skills

Planning and Time Management

Flexibility

Education

Relevant Work Experience

Educational Background

Tools

Microsoft Office

Internet and Email Systems

Job description

Job Description

Contract (ie Perm/FTC/Part-Time): Full time, permanent

Team: UK Inbound

Office Location: 7th Floor, Saville House, 74-90 Savile Street, Sheffield S4 7UD, United Kingdom

The role:

Providing exceptional levels of client service to a wide range of clients, the Consultant will be part of a global team processing WorkRight checks submitted by the firm’s clients. Assigned to specific client accounts, you will be exposed to a full range of global right to work processes and administrative tasks.

What your day will look like:

• Assessing criteria is met to validate right to work
• Escalate right to work check failures to the Account Manager
• Support the investigation into right to work check failures
• Complete online face to face imposter checks
• Managing drop boxes: answering queries from users
• Specialist tasks: become an expert in completing tasks for specific countries
• Special Projects: take on additional projects as required
• Support / training: You may be required to undertake the training of new employees, which could include producing and/or delivering training packages; and
• Ad hoc duties: assist with ad hoc administrative functions, as needed.

The team:

WorkRight is the firms employment verification technology solution. The team is made up of immigration professionals, technology experts, marketing and legal all working in collaboration to produce industry leading technology and employment verification services. We are an extremely friendly and diverse team to join with people of all ages and backgrounds situated globally.

What we are looking for:

Essential criteria:

• Strong administrative and data entry skills from previous work experience or educational background
• Ability to work flexibly and accurately in a fast-paced environment
• Uses communication skills to influence and achieve objective
• Demonstrate exceptional planning and time management skills with an ability to multi-task
• Ability to act under instruction with limited supervision, plan workload, meet deadlines and priorities
• Ensures work completed is accurate, to a high quality and follows standard layouts
• Completes the minimum number of tasks within agreed timeframes and in line with targets and expectations
• Implement effective processes to manage workflow and meet deadlines
• Demonstrates proficiency in word processing, Internet and email systems

Preferred skills:

• Additional language skills are preferred

What we offer:

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UKofferings include:

• Competitive Salary: We offer salaries that reflect your skills and experience
• Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
• Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
• Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
• Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave
• Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
• Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are:

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.