Imaging Support Worker

NBT; West of England; On-site; GBP 6,700 - 14,000; Part time

Job summary

Bristol NHS Foundation Trust is hiring an Imaging Support Worker (ISW) to join our imaging teams in Bristol. This entry-level Band 2 role sits in a supportive development pathway and offers flexible part-time options.

You will help welcome patients, assist with imaging processes, provide chaperone services where needed and support reception and clerical tasks as part of a busy MDT patient‑care environment.

Qualifications

• Weaknesses in English and Maths beyond GCSE will not disqualify; however, evidence of basic IT skills is required.
• Minimum two GCSE/O level qualifications in English and Maths.
• Care certificate willingness or completion is desirable.

Responsibilities

• Welcome and support patients before, during and after their examination or procedure.
• Provide reassurance and practical assistance to patients during their visit.
• Act as a chaperone when required and coordinate patient flow within the department.
• Support reception, administrative and portering activities as needed.
• Work with radiographers, radiologists and nurses to deliver a great patient experience.
• Maintain hygiene and assist with clerical duties as part of the team.

Skills

Patient care

Communication

Teamwork

IT literacy

Education

GCSEs including English & Maths

Tools

CRIS system

Microsoft Word

Outlook

Job description

Main area Imaging Grade Band 2 Contract Permanent Hours Part time - 21 hours per week (10 hours per week also available) Job ref 339-CCS9429-LGG

Site Gate 18 Brunel Building Town Bristol Salary £25,272 per annum, pro rata for part time roles Salary period Yearly Closing 19/10/2026 23:59

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

We are looking for enthusiastic, caring and motivated individuals to join our Imaging Support Worker (ISW) team. We have 2 part-time opportunities available:

1) Part time, 10 hours per week - Saturdays and Sundays - based in the Cotswold Building supporting the Early Pregnancy Centre / Sonography service (EPC)

2) Part time, 21 hours per week - Wednesdays, Thursdays, Fridays 17.00-21.30 (4.5hrs per day) & Saturdays 8-4 (7.5hrs) - based in the Brunel Building supporting the MRI service

Please ensure you can complete either of these shift patterns prior to applying.

As an Imaging Support Worker, you will play an important role in helping patients feel welcomed, supported and cared for throughout their visit. Working alongside our multidisciplinary imaging teams, you will contribute to the delivery of high-quality services within imaging.

This is an entry-level Band 2 position with a supported development pathway to Band 3 following successful completion of the required competencies.

Want to understand more about Imaging at Bristol NHS Foundation Trust? Take a look at our video here !

Main duties of the job

As part of our team, you will:

• Welcome and support patients before, during and after their examination or procedure.
• Provide reassurance and practical assistance to patients during their visit.
• Act as a chaperone when required.
• Help coordinate patient flow within the department to ensure services run smoothly and efficiently.
• Support reception, administrative and portering activities as required.
• Work closely with radiographers, radiologists, nurses and other colleagues to deliver an excellent patient experience.

This is a rewarding role for someone who enjoys helping others, thrives in a busy environment and is committed to delivering outstanding patient care.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

Clinical:

Support registered radiology/nursing staff in the provision of essential care to patients by assisting patients whilst in the radiology department according to trust policy and procedures with:

• Acting as a chaperone whilst undergoing some examinations
• To assist in the Imaging rooms, giving explanations and reassurance
• Aiding dressing and undressing
• To be able to undertake reception duties when required
• Help to promote and maintain a clean, comfortable and tidy environment in the department, which meets the needs of patients, their relatives/carers and friends
• Contribute to accurate written and computerised documentation relevant to patient care ensuring confidentiality of patient information at all times.
• Assist the multi professional team to prepare and support patients undergo treatment and/or investigation maintaining privacy and dignity at all times
• Escort and transport non-acute patients with no treatment in progress and/or their relatives/carers to other wards and departments within the Trust ,via wheelchair, beds and trolleys
• Be aware of the importance of good health and the health education needs of patients as identified within individual care plans.

After completion of the appropriate training

Prepare and undertake agreed clinical activities (These will vary between wards and departments) such as:

• Receive and store medication and products
• Use of mechanical aids to assist movement and handling of patients
• Assist with the preparation of trolleys for use in clinical areas

Reception:

Promote a friendly and welcoming environment for both staff and visitors in order to inspire confidence in the department and Trust.

• Receive and assist patients and all visitors attending the department in a courteous and professional manner.
• Ensure request forms and other documentation is correctly completed in line with departmental procedures.
• Maintain and update accurate attendance, personal and appointment details on the Computerised Radiology Information Systems (CRIS)
• Update the electronic hospital system to ensure the correct patient details are available on the CRIS.
• Confidently deal with queries coming through the department via telephone and face to face.
• Receive and accurately pass on information to relevant personnel.
• Deal with incoming post and distribute throughout their area and where necessary re-direct to the correct area.
• Perform general clerical duties and work within clerical teams under the office supervisor.

Personal Responsibilities

• Maintain personal standards of hygiene and promote universal precautions to limit cross infection
• To wear uniform as agreed by North Bristol Trust
• Participate in training and development programmes as identified by the department Manager and contribute to the development of others
• Keep up to date with changing practice attend Trust training programmes as required
• Ensure the Trust’s Policies and Procedures are known and followed
• Refer to the registered Radiographer/Nurse regarding any situation which is not within your current responsibility

Education/Training

• Minimum two GCSE/O level qualifications, to include English Language and Mathematics C or above
• Completion of the Care Certificate or willingness to complete
• Willingness to complete additonal traning and competencies

Knowledge, skills & abilities

• Knowledge of IT systems including Microsoft word and outlook, good keyboard skills and a willingness to learn new IT packages
• Ability to work on multiple tasks with interruptions from more than one service user
• Must be able to produce work of an accurate and high standard, with competence in writing and recording information

Work Experience

• Experience of having worked in a patient/customer focused environment
• Experience of clerical and administrative duties, evidence of working to tight deadlines
• Must be able to work as a member of a team and work independently
• Experience of time management skills and prioritising work

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.