IMA Project Analyst: Drive Process Improvement & Change

Anglian Water Services; Huntingdonshire; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Private healthcare

26 days leave

Flexible working

Pension with 7% match

Bonus scheme

Flexible benefits

Job summary

Anglian Water’s Integrated Metering Alliance (IMA) is seeking an IMA Project Analyst to support delivery of initiatives within IMA. Based in Huntingdon, you will assist the Project Manager, help manage risks, costs and schedules, and contribute to continuous improvement and customer service initiatives.

You will gain knowledge of project systems, collaborate across partner organisations and drive best practice, ensuring projects are delivered on time and to budget while maintaining high-quality

Qualifications

• Excellent project management and organisational skills.
• Ability to communicate at all levels of the internal business and external stakeholders.
• Knowledge of the job management system (SAP).
• Thorough knowledge of the processes within IMA and the customer touch-points.
• Must have excellent customer awareness.
• Must be able to work with people at all levels of the business.
• Ability to present complex messages with succinct clarity.

Responsibilities

• Liaise with teams and analyse current service failures to identify areas for process improvement
• Assist in the development and review of processes from both an operational and customer perspective
• Work with the IMA Project Manager to identify literature/communications used within the process and review.
• Work with the Training and Development Manager and Analyst to plan training and development.
• Produce highlight reports for the IMA Strategy & Change Team and performance information for the IMA Change dashboard.
• Manage risks, issues and dependency logs for the project.
• Set up meetings and boards in line with programme governance
• Support the development of business cases identifying all elements of the project including assessment of costs and benefits
• Manage small continuous improvement projects
• Create a communications plan for these projects and manage stakeholders
• Create and implement a delivery plan to project methodology

Skills

Project management

Communication

SAP

Stakeholder management

Process improvement

Risk management

Organisational skills

Job description

Anglian Water’s Integrated Metering Alliance (IMA) is seeking an IMA Project Analyst to support delivery of initiatives within IMA. Based in Huntingdon, you will assist the Project Manager, help manage risks, costs and schedules, and contribute to continuous improvement and customer service initiatives.

You will gain knowledge of project systems, collaborate across partner organisations and drive best practice, ensuring projects are delivered on time and to budget while maintaining high-quality