Network Operations Engineer

Northumbria Group.; Seaton Delaval; Remote; GBP 32,000 - 39,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is seeking a Network Infrastructure professional to manage and optimise our campus LAN/WAN, WLAN and data centre networks. You will provide pro-active support, escalation contact within the Digital Services team, and contribute to high-availability services across NHS facilities.

Key requirements include CCNA or equivalent, experience with Cisco network technologies, and the ability to work on the on-call rota.

Qualifications

• A Level 5 qualification in a relevant computer related discipline or equivalent knowledge/experience.
• Experience of managing a Network infrastructure LAN, WAN, WLAN.
• Knowledge and experience of CISCO network technologies.
• Appropriate industry recognised qualifications e.g. CCNA R&S or equivalent.
• Knowledge of or experience in Quality improvement tools, techniques and methods.
• Knowledge of or experience in coaching and mentoring practices and tools.
• Valid UK driving licence and ability to use a car for work use or Trust vehicle availability.

Responsibilities

• Provide support for the Trust’s LAN/WAN, WLAN and DC, ensuring maximum service availability in line with Trust SLAs.
• Be a point of escalation through the network operations team.
• Maintain documentation of data and voice network infrastructure as developed and maintained.
• Troubleshoot and triage all initial network related issues trust wide.
• Assist with installation of cabling throughout client sites.
• Participate in the out of hours on‑call rota.

Skills

Network infrastructure

Cisco technologies

CCNA R&S

LAN/WAN/WLAN

Education

Level 5 qualification in a relevant computer discipline

Job description

Main area Computer Networking Grade Band 5 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week (Part of on call rota) Job ref 319-8315326VD-A

Site Northumbria Healthcare Manufacturing and Innovation Hub Town Seaton Delaval Salary £32,073 - £39,043 Per Annum Salary period Yearly Closing 26/10/2026 08:00

Do you want to work in one of the best performing NHS organisations in England? Work for an organisation that was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022). Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare and, this is…the Northumbria Way!

What the Northumbria Way means for you

• Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
• Support and connection through a variety of Staff Network groups
• A range of flexible working opportunities
• Generous annual leave and pension scheme
• Access to lease car and home electronics scheme (qualifying criteria applies)
• Opportunities to improve your professional development through our vast training programmes
• Access to savings scheme via salary sacrifice with Northumberland Community Bank

We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.

Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It’s open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.

We are proud to be one of the country’s top performing NHS trusts – rated ‘outstanding’ overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise – a pledge to make a real impact not just in healthcare but on the wider factors that affect people’s lives, such as education, employment and the economy.

If Northumbria Healthcare sounds like somewhere you could belong we would love to hear from you. Visit our website to catch up on our latest news.

Whilst Northumbria Healthcare are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process.

Job overview

Northumbria Healthcare NHS Foundation Trust provides health and social care services in acute and primary care settings, community hospitals, and care centres, through the 11,000 employed staff. The Trust spans over two counties of North Tyneside and Northumberland, and has a main WAN MPLS between the main hospitals in those regions.

Northumbria Digital Services team provide, IT services to all of the Trusts directorates, departments and subsidiaries and this role is to support the team to ensure the campus LAN, WAN and Wi-Fi services are correctly designed, implemented, secured and supported to match the digital delivery needs and ambitions of the Trusts digital strategy.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

Responsible for the management and performance of client network infrastructure LAN/WAN, WLAN and DC, providing pro‑active support to ensure maximum availability of service in line with Trust service level agreements.

To be a point of escalation through the network operational team, from the digital services department and the Network technician, engineer and associate roles.

Working for our organisation

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England?

Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

Detailed job description and main responsibilities

• To provide support for the Trust’s Wide and Local Area Networks in conjunction with the Network Team Lead.
• Provide infrastructure support to ensure high availability, security and usability of the LAN/WAN that is transparent to users.
• To assist in the development of the data and voice network in line with the Trust policies.
• Maintenance of networked systems and, where appropriate, resolve or assist in troubleshooting any problems with those systems.
• Troubleshoot and triage all initial network related issues that occur trust wide.
• To assist with the installation of cabling throughout all of the client sites.
• To document data and voice network infrastructure as it is developed and maintained.
• To provide support to assist in the resolution of service desk incidents to agreed service levels.
• To ensure the effective operation and regular testing of telecommunications infrastructure services and systems.
• To work closely with those responsible for telecommunications operations, particularly the Contact Centre, Switchboard.
• To participate in the out of hours on‑call rota.
• Demonstrate to core values and behaviours of the Trust

Person specification

Qualifications

• A level 5 qualification in a relevant computer related discipline or equivalent knowledge/experience

Experience & Knowledge

• Experience of managing a Network infrastructure LAN, WAN, WLAN
• Knowledge and experience of CISCO network technologies
• Appropriate industry recognised qualifications e.g. CCNA R&S or equivalent
• Knowledge of or experience in Quality improvement tools, techniques and methods
• Knowledge of or experience in coaching and mentoring practices and tools

Other Requirements

• It is an essential requirement of the role that the post holder has a valid UK driving licence and is either a car owner and able to use the car for work purposes or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role

Applicants who are members of the Armed Forces, those who have a disability that requires support in the work place (two ticks pledge) and those who have been looked after by the care system as a child or young person (for example, in foster care, children's homes, kinship or local authority care) who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.

We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under‑represented in our workforce as well as other under‑represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre‑employment checks in line with CQC and NHS England statutory guidance.

Certificate of Sponsorship

Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

Employer certification / accreditation badges

Name Shahnawaz Awan Job title Network Infrastructure Manager Email address [e-mail] Telephone number 0191 607 3700 Additional information

Please contact Digital Services admin team on 0191 607 3612 if above named contact is not available.