IM Service Operations Manager

MBDA; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading defense organization is seeking a passionate Service Operations Manager to enhance IT Operations. The role involves leading teams, ensuring reliable service delivery, and managing infrastructure technologies. Ideal candidates will thrive in a dynamic environment and contribute to a values-led organization focused on personal development and cultural diversity.

Benefits

Company Bonus

Pension Contribution

Private Medical Insurance

Flexible Working

Enhanced Parental Leave

Subsidised Meals

Free Car Parking

Qualifications

• Experience in managing, mentoring, and developing IT teams.
• Extensive experience with workplace & infrastructure technology.
• Knowledge of data centre management and cybersecurity.

Responsibilities

• Lead the delivery of workplace and infrastructure services.
• Ensure efficient, reliable operations and manage vulnerability mitigation.
• Shape the future of IT Operations through innovation.

Skills

Leadership

Decision Making

Problem Solving

Collaboration

Tools

Microsoft Windows OS

Microsoft Exchange

Active Directory

Group Policy

Job description

An exciting opportunity for a passionate Service Operations Manager to join a unique, multi-national Information Management function. Ideal candidates should be committed to the future of IT Operations, outstanding customer service, and dedicated to supporting our community in a dynamic, fast-paced environment.

Job Title: Service Operations Manager

Dynamic (hybrid) working: 1-2 days per week on-site depending on business requirements.

Security Clearance: British Citizen

This role requires DV Clearance. Restrictions and/or limitations relating to nationality and/or rights to work may apply. All successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), managed by the MBDA Personnel Security Team, after the offer stage.

What we can offer you:

• Company Bonus: Up to 27% of base salary
• Pension: Total contribution of up to 14% (employer and employee)
• Private Medical Insurance: Single Cover
• Flexible working: We welcome flexible working arrangements
• Enhanced parental leave: Up to 26 weeks for maternity, adoption, and shared parental leave; enhancements available for paternity, neonatal leave, and fertility treatments
• Facilities: Subsidised meals, free car parking, and more

The opportunity:

We seek a detail-oriented, experienced Service Operations Manager with a strong background in workplace and infrastructure technologies.

Responsibilities include leading the delivery of workplace and infrastructure services, ensuring efficient, reliable operations, and managing vulnerability mitigation to safeguard MBDA operations.

• Join a respected team recognized for professionalism, dedication, and flexibility
• Work nationally and internationally, embracing cultural diversity
• Shape the future of IT Operations through innovation
• Be part of a values-led organization investing in personal development

What we're looking for from you:

• Experience in managing, mentoring, and developing IT teams
• Ability to make effective decisions under pressure and resolve issues quickly
• Extensive experience with workplace & infrastructure technology, including compliance and innovation
• Leadership skills across diverse disciplines and international teams
• Knowledge of data centre management, capacity, incident, and asset management
• Proven experience with Microsoft technologies: Windows OS, Exchange, Active Directory, Group Policy
• Broad understanding of servers, storage, and infrastructure applications
• Understanding of cybersecurity threats and response strategies
• Experience with software contracts like Microsoft Enterprise and Oracle agreements
• Experience working in multicultural environments, harmonization, and standard setting

Our company:

MBDA is a leading defense organization supporting armed forces worldwide. We value diversity and inclusion, with employee-led networks such as Gender Equality, Pride, and more. We encourage applicants to seek support or adjustments during the recruitment process.

Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK), Glassdoor, or visit our MBDA Careers website for more information.

About the company

MBDA is a European multinational developer and manufacturer of missiles, committed to defending freedom and sovereignty.