ILS Manager

Matchtech; England; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Performance bonus

Pension contributions

Enhanced parental leave

On-site facilities

Training & progression

Relocation support

Job summary

Matchtech is seeking an experienced Integrated Logistics Support Manager to join the Customer Support & Services team. Based in Hertfordshire or Bristol, you will lead ILS activities for international customers across the full product lifecycle and influence product design to ensure effective through-life support.

You will manage ILS strategies, ensure compliance with ASD S-Series standards, oversee LSA and spares modelling, and act as the primary contact for customers and stakeholders,

Qualifications

• Experience in an ILS, Supportability, or Through-Life Support role within engineering, aerospace, defence, or complex systems environments.
• Degree-qualified (or equivalent) in a relevant technical discipline.
• Ability to influence cross-functional teams and communicate with both technical and non-technical audiences.
• Experience supporting bids, proposals, and business development activities.
• Strong organisational and prioritisation skills with delivery against commitments.

Responsibilities

• Lead the development and implementation of ILS strategies and plans aligned with customer and contractual requirements.
• Manage ILS activities across the full product lifecycle from concept to in-service support.
• Develop and maintain Through-Life Support policies and strategies.
• Ensure compliance with ASD standards and customer ILS requirements.
• Oversee LSA, maintenance task analysis, spares modelling, provisioning, and training solutions.
• Act as the primary point of contact for customers and stakeholders on ILS matters.
• Deliver ILS solutions UK and internationally and support bids including cost estimation.
• Mentor and develop ILS practitioners and manage programme risks.

Skills

Stakeholder management

Leadership

Through-Life Support

Logistics support

Bid support

Communications

Education

Engineering degree

Tools

ASD S-Series standards

S1000D

S2000M

S3000L

S4000P

S5000F

Job description

Integrated Logistics Support (ILS) Manager

Permanent - Hybrid working - Based from Hertfordshire (preference) or Bristol.

A leading international engineering and technology organisation is seeking an experienced Integrated Logistics Support (ILS) Manager to join its Customer Support & Services team. This is an exciting opportunity to lead and deliver ILS activities for international customers across the full product lifecycle.

The successful candidate will play a key role in influencing product design and developing support solutions that ensure effective through-life support and operational readiness once products enter service.

Benefits

• Performance-related bonus of up to 21% of base salary
• Competitive pension scheme with employer contributions up to 14%
• Enhanced parental leave
• Excellent on-site facilities, including subsidised meals and free parking
• Outstanding training, development, and career progression opportunities
• Relocation support may be available, case by case consideration

The Opportunity

As the Integrated Logistics Support Manager, you will:

• Lead the development and implementation of ILS strategies and plans in line with customer and contractual requirements.
• Manage ILS activities throughout the full product lifecycle, from concept and design through manufacture and in-service support.
• Develop and maintain robust Through-Life Support policies and strategies.
• Ensure compliance with relevant industry and customer standards, including:
  • S1000D (Technical Publications)
  • S2000M (Material Management)
  • S3000L (Logistics Support Analysis)
  • S4000P (Preventive Maintenance)
  • S5000F (In-Service Data Feedback)
  • Relevant Defence Standards and customer-specific ILS requirements
• Oversee Logistics Support Analysis (LSA), maintenance task analysis, spares modelling, provisioning, support equipment development, training solutions, and technical documentation.
• Act as the primary point of contact for customers and key stakeholders on all ILS-related matters.
• Manage the delivery of support solutions within the UK and internationally.
• Support bid and proposal activities, including ILS cost estimation and risk assessment.
• Lead, mentor, and develop ILS practitioners within the programme or functional team.
• Identify, manage, and mitigate programme risks, assumptions, and dependencies.

What We're Looking For

• Proven experience in an ILS, Supportability, or Through-Life Support role within an engineering, aerospace, defence, or complex systems environment.
• A broad engineering background, ideally degree-qualified (or equivalent) in a relevant technical discipline.
• Strong knowledge of ASD S-Series standards and their practical application.
• Experience working with major customers and complex stakeholder environments.
• The ability to influence cross-functional teams and communicate effectively with both technical and non-technical audiences.
• Experience supporting bids, proposals, and business development activities.
• Strong organisational and prioritisation skills, with the ability to manage multiple competing demands.
• Proven leadership skills, including work planning, resource management, and successful delivery against commitments.
• Excellent written and verbal communication skills with strong stakeholder management and negotiation capabilities.