Illusion Expert

MOI Manchester; Manchester; On-site; GBP 17,000 - 19,000; Part time

Job summary

Museum of Illusions Manchester is hiring Illusion Experts to welcome guests, explain exhibits, and handle ticketing and merchandise in a casual, friendly setting.

You will assist with events, teach visitors about exhibits, and support promotional activities across social media while maintaining a clean, inviting environment for guests of all ages.

Qualifications

• Proven work experience as a receptionist or front office role.
• Customer service experience preferred.
• Excellent communication skills.
• Resourceful and proactive when issues arise.
• Excellent organizational and administrative skills.
• Able to work under pressure with good time management and prioritization.

Responsibilities

• Present a positive and professional demeanor as an ambassador for the Museum.
• Ensure guest satisfaction by providing superior customer service.
• Engage with guests and assist with explanations and photo taking.
• Have working knowledge of all museum exhibitions to guide guests.
• Participate in and/or lead special events (school trips, group visits, birthday parties, private rentals).
• Promotional activities such as TikTok, YouTube, Instagram.
• Keep the museum and entry areas clean and debris-free.
• Manage museum reception and related tasks.
• Sell tickets and merchandise.
• Restock the Smartshop and merchandise.
• Monitor Smart Playroom and replace missing parts/instruction stickers/prices.
• Provide first-contact customer service and handle refunds/discount inquiries.

Skills

Communication skills

Customer service experience

Time management

Organizational skills

English proficiency

Job description

Visitor Attraction Hosts / Illusions Experts / Promotions TeamWork Location: MOI ManchesterRate of Pay: £13.00ph.Hours: CasualOpening Times: From between 9am – 10pm. We are open every day except Christmas Day.Interview will take place by Assessment Centre on Wednesday 7th October 2026. You will be sent more details if your application is progressed to the next stage. There is no alternative interview date available at this time.About usMuseum of Illusions is the world's largest and fastest-growing museum chain with 70 locations in 29 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched.Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone eager to have their mind blown.Illusion Expert role overviewOur Museum staff play an integral role in the success of the Museum by facilitating our exhibits, interacting with Guests of all ages, and helping to maintain our exhibits, all of which contributes greatly to the overall Guest experience at MOI Manchester.Museum general staff are called ‘Illusion Experts’ and they monitor museum operations for the enjoyment, safety and security of Guest and the Museum of Illusions. All staff should demonstrate exceptional customer service skills by warmly welcoming all visitors into the museum and promptly taking care of any customer needs. We welcome team members who are willing to learn new skills for the betterment of our guests. This could include seasonal activities, promotional work or providing enhanced entertainment experiences.What you would get to do:Present a positive and professional demeanor, as an ambassador for the Museum.Ensure guest satisfaction by providing superior customer serviceEngaging with guests, by offering assistance, Illusion explanations, photo taking, etc.Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.Participating in and/or lead special events (I.e., school field trips, group visits, birthday parties, private rentals.Promotional work – help the museum by participating in promotional activities such as but not limited to; Tik Tok, YouTube, Instagram.Keep the museum, including bathrooms, Smartshop and outdoor entryway, free of trash and debris.Maintain museum traffic flowRun museum reception area and perform all related taskSelling tickets, and museum merchandise.Restocking the Smartshop and merchandiseMonitor Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.Providing “first contact” customer service to visitors – answer visitors’ questions, solve refunds and discount inquiries.What you should bring along:Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role;Customer service experience preferred;Great communication skills;Ability to be resourceful and proactive when issues arise;Excellent organizational and administrative skills; andAbility to work under pressure and time-management skills, with the ability to prioritize tasks.Proficiency in English languageIf you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.www.museumofillusions.com