Illusion Expert (Manchester)

museumofillusions; Manchester; On-site; GBP 15,000 - 21,000; Part time

Job summary

Museum of Illusions Manchester is seeking casual staff to act as Illusion Experts, greeting guests, guiding experiences and assisting with events. You will promote exhibits, handle ticketing and merchandise, and help keep the venue welcoming and tidy.

The role emphasizes strong customer service, clear communication, and a willingness to learn new skills for guest satisfaction.

Qualifications

• Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role.
• Customer service experience preferred.
• Excellent communication skills.
• Resourceful and proactive when issues arise.
• Strong organizational and administrative abilities.
• Ability to work under pressure and manage time effectively.
• Proficiency in English is required.

Responsibilities

• Present a positive and professional demeanor as an ambassador for the Museum.
• Ensure guest satisfaction with superior customer service.
• Engage with guests, offer assistance, provide illusion explanations and take photos.
• Maintain knowledge of all exhibits to guide guest experiences.
• Participate in or lead events (field trips, groups, parties, private rentals).
• Promotional work including TikTok, YouTube, and Instagram.
• Keep the museum area, bathrooms, Smartshop and entryways clean.
• Maintain museum traffic flow and run reception duties.
• Sell tickets and merchandise.
• Restock the Smartshop and merchandise.
• Monitor Smart Playroom and replace parts or update price tags.
• Provide first-contact service for refunds and discounts.

Skills

Customer service

Great communication

Resourceful

Proactive

Organizational skills

Time management

English proficiency

Job description

Visitor Attraction Hosts / Illusions Experts / Promotions Team

Work Location: MOI Manchester

Rate of Pay: £13.00ph.

Hours: Casual

Opening Times: From between 9am – 10pm. We are open every day except Christmas Day.

Interview will take place by Assessment Centre on Wednesday 7th October 2026. You will be sent more details if your application is progressed to the next stage. There is no alternative interview date available at this time.

About us

Museum of Illusions is the world's largest and fastest-growing museum chain with 70 locations in 29 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched.

Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone eager to have their mind blown.

Illusion Expert role overview

Our Museum staff play an integral role in the success of the Museum by facilitating our exhibits, interacting with Guests of all ages, and helping to maintain our exhibits, all of which contributes greatly to the overall Guest experience at MOI Manchester.

Museum general staff are called ‘Illusion Experts’ and they monitor museum operations for the enjoyment, safety and security of Guest and the Museum of Illusions. All staff should demonstrate exceptional customer service skills by warmly welcoming all visitors into the museum and promptly taking care of any customer needs. We welcome team members who are willing to learn new skills for the betterment of our guests. This could include seasonal activities, promotional work or providing enhanced entertainment experiences.

What you would get to do

• Present a positive and professional demeanor, as an ambassador for the Museum.
• Ensure guest satisfaction by providing superior customer service
• Engaging with guests, by offering assistance, Illusion explanations, photo taking, etc.
• Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
• Participating in and/or lead special events (I.e., school field trips, group visits, birthday parties, private rentals.
• Promotional work – help the museum by participating in promotional activities such as but not limited to; Tik Tok, YouTube, Instagram.
• Keep the museum, including bathrooms, Smartshop and outdoor entryway, free of trash and debris.
• Maintain museum traffic flow
• Run museum reception area and perform all related task
• Selling tickets, and museum merchandise.
• Restocking the Smartshop and merchandise
• Monitor Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.
• Providing “first contact” customer service to visitors – answer visitors’ questions, solve refunds and discount inquiries.

What you should bring along

• Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role;
• Customer service experience preferred;
• Great communication skills;
• Ability to be resourceful and proactive when issues arise;
• Excellent organizational and administrative skills; and
• Ability to work under pressure and time-management skills, with the ability to prioritize tasks.
• Proficiency in English language

www.museumofillusions.com