IHAT Manager (Integrated Housing Adaptions Manager)

South Norfolk and Broadland Councils; Norwich; On-site; GBP 44,000 - 49,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are seeking an experienced IHAT Manager to lead the delivery of the Disabled Facilities Grant and housing adaptations across Broadland and South Norfolk. The role focuses on performance, improvement and ensuring high-quality outcomes for vulnerable residents.

You will line-manage staff, oversee complex cases, interpret relevant legislation and work with partners to maximise funding and deliver excellent customer service.

Qualifications

• Degree in a relevant subject, or equivalent professional experience.
• Experience leading teams in a busy operational environment.
• Strong communication, problem-solving and people management skills.
• Ability to interpret complex information and legislation.

Responsibilities

• Lead the Disabled Facilities Grant (DFG) and Integrated Housing Adaptations Team (IHAT) service, ensuring high-quality, customer-focused outcomes and compliance with legislation, policies and grant conditions.
• Provide line management, leadership and operational oversight for designated staff, deputising for the Housing Standards Senior Manager when required.
• Manage complex housing adaptation and DFG cases, providing specialist technical advice and collaborating with residents, occupational therapists, contractors and partners.
• Monitor service performance, budgets and grant funding, maximizing resources to support service delivery.
• Drive service improvement, transformation and partnership working, including project management, policy development and performance reporting.

Skills

Leadership

People management

Communication

Problem solving

Education

Degree in a relevant subject

Job description

Salary band F: £43,682 - £48,748 - (subject to JE)

Lead a Service That Changes Lives

We are seeking an experienced, motivated and customer-focused professional who is passionate about helping people to remain independent, safe and well in their own homes to join our Housing Standards Service.

This position is an opportunity to play a leading role in the management and development of our Disabled Facilities Grant (DFG) and housing adaptations service, delivering essential support to vulnerable residents across Broadland and South Norfolk.

Working alongside the Housing Standards Senior Manager, you will provide operational leadership, manage a dedicated team, oversee complex adaptation cases, drive service improvements and ensure the effective delivery of DFGs, discretionary assistance and related housing support schemes.

This role may also be suitable as a development opportunity for an experienced senior officer with substantial knowledge of Disabled Facilities Grants, housing adaptations or housing assistance who is looking to take the next step into management.

About the Role

As IHAT Manager, you will be integral to the delivery, performance and continuous improvement of the Integrated Housing Adaptations Team.

Your responsibilities will include:

• Leading and supporting the delivery of the Disabled Facilities Grant (DFG) and Integrated Housing Adaptations Team (IHAT) service, ensuring high-quality, customer-focused outcomes and compliance with legislation, policies and grant conditions.
• Providing line management, leadership and operational oversight for designated staff, deputising for the Housing Standards Senior Manager when required.
• Managing complex housing adaptation and DFG cases, providing specialist technical advice and working collaboratively with residents, Occupational Therapists, contractors, health professionals and partner organisations.
• Monitoring service performance, budgets and grant funding, ensuring resources are effectively managed and available funding is maximised to support service delivery.
• Driving service improvement, transformation and partnership working, including project management, policy development, performance reporting and promoting the service across internal and external stakeholders.

About You

We are looking for a motivated and capable manager with experience of leading teams and delivering high-quality services in a busy operational environment. You'll hold a degree in a relevant subject, or be able to demonstrate equivalent professional experience, and have strong communication, problem-solving and people management skills.

You'll be confident interpreting complex information and legislation, using sound judgement to support effective decision-making and service delivery. Working collaboratively with colleagues, stakeholders and elected members, you'll help drive service improvements, develop and support your team, and play an important role in delivering an excellent service for our customers, communities and local businesses.

Closing date: Monday 4th October 2026

Interview date: 15th October 2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance.

As part of our team, you will enjoy a range of employee benefits, including:

• free onsite parking
• employee discounts
• a competitive holiday allowance
• wellbeing initiatives
• the opportunity to join the Local Government Pension Scheme

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.