IGH Customer Manager

JR United Kingdom; Ipswich; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading consultancy seeks an IGH Customer Manager to deliver transformation projects across various sectors including Infrastructure, Government, and Healthcare. Candidates will utilize their expertise in customer experiences and consulting methodologies to drive success for clients. This role offers flexible working arrangements, comprehensive training, and various rewards, aligning with diverse professional needs in a dynamic environment.

Benefits

Agile working options

Training and development opportunities

A day off on your birthday

Qualifications

• Proven success in delivering complex programmes focusing on customer outcomes.
• Experience in implementing customer experience technology solutions.

Responsibilities

• Delivering customer transformation projects.
• Leading teams and managing successful client relationships.
• Coaching and developing team members.

Skills

Customer Experience Management

Consulting Methodologies

Change Management

Project Management

Relationship Building

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize that individuals have particular needs and that one size doesn’t fit all in how, when, and where you work. That’s why we offer our colleagues agile working options. We believe in putting you at the centre of your career – KPMG will provide training, development, and a stimulating work environment to help you achieve your career ambitions. We introduced ‘Our Deal’ – our way of saying ‘thank you’ for bringing your best to work. As part of ‘Our Deal’, you’ll benefit from various rewards, including secondment opportunities, preferential banking services, a day off on your birthday, and open conversations about your career development.

While our client-facing professionals may need to travel regularly and work at client sites, our flexible arrangements can help you achieve a balanced lifestyle. We offer part-time roles with flexible arrangements such as annualized hours, early or late starts, shorter days, etc. We are happy to discuss your requirements and our flexible options in more detail, and can connect you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across the Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of larger teams, depending on the engagement.
• Contributing to practice development, leading internal initiatives to build industry or technical expertise.
• Coaching and developing team members and acting as a performance manager in a matrix environment.
• Applying detailed understanding of technology capabilities across Strategy, Insight, and Deployment through hands-on delivery experience.
• Building client relationships, managing teams to deliver successful projects, and focusing on personal and team development.

What will you need to do it?

• Proven success in delivering complex programmes focused on customer/citizen outcomes.
• Experience in using structured consulting methodologies to deliver client outputs.
• Experience supporting the implementation of customer experience technology solutions (CRM, Websites, Portals, Apps, Contact Centres) as a business analyst, service designer, or change manager.
• Experience in designing and implementing customer-centric change programmes.
• Experience in customer and digital maturity assessments, customer research, and translating outputs into strategies and technical plans.
• Understanding of digital, data, and technology roles in customer experience management.
• Experience in sectors such as Infrastructure, Transport, Central or Local Government, or Healthcare.

To discuss this or other consulting roles, apply by creating a profile, uploading your CV, and making your mark with KPMG.

Our Locations:

We are open to talent across the country, with core hubs in:

• Bristol
• Manchester
• Leeds
• London Canary Wharf

With 20 sites nationwide, we offer office work, remote work, flexible hours, and part-time options. If you need flexibility, discuss it with our team.

Find out more:

Within Consulting, we have various divisions and specialisms. Click the links below:

• Consulting at KPMG: www.kpmgcareers.co.uk/experienced-professional/consulting/IT
• Future Women in Tech program: www.kpmgcareers.co.uk/people-culture/its-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

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