IGH Customer Manager

JR United Kingdom; Plymouth; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading consultancy seeks an IGH Customer Manager to deliver customer transformation projects in various sectors including Infrastructure and Healthcare. The role offers flexible working options and focuses on leadership, customer relationships, and strategic delivery in a dynamic environment.

Benefits

Secondment opportunities

Flexible working arrangements

A day off on your birthday

Training and development programs

Qualifications

• Proven success in delivering complex programs focused on customer outcomes.
• Experience with consulting methodologies and implementing customer experience technology solutions.
• Experience in designing and implementing customer-centric change programs.

Responsibilities

• Delivering customer transformation projects across Infrastructure, Government, and Healthcare sectors.
• Coaching team members and acting as a performance manager in a matrix environment.
• Building client relationships, managing teams, and developing personal and team skills.

Skills

Consulting methodologies

Customer relationship management

Leadership

Project management

Job description

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Job Title/Req Number: IGH Customer Manager

Base Location: London, Bristol, Leeds, Manchester plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations

The KPMG IGH Customer function is a cornerstone of our business. Operating from London, Bristol, Leeds and Manchester, we do work that matters, serving the country with diligence and expertise.

KPMG is one of the world's largest and most respected consultancies. We've supported the UK through times of war and peace, prosperity and recession, political and regulatory upheaval. We've proudly stood beside the institutions and businesses which make the UK what it is.

By encompassing a wide range of disciplines across areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations, applying sector knowledge and technology solutions to deliver the best outcomes and get it right first time.

Why Join KPMG as an IGH Customer Manager?

We recognize individual needs and offer agile working options. KPMG provides training, development, and a stimulating work environment to help you achieve your career ambitions. Our 'Our Deal' program offers rewards such as secondment opportunities, banking services, a day off on your birthday, and open conversations about your career development.

Our flexible working arrangements include part-time roles, annualized hours, flexible start times, and shorter days. We are happy to discuss your requirements and connect you with colleagues who work flexibly.

What will you be doing?

• Delivering customer transformation projects across Infrastructure, Government, and Healthcare sectors.
• Spending 80-90% of your time working with clients and colleagues, leading teams or working as part of larger teams.
• Contributing to practice development and leading internal initiatives to build expertise.
• Coaching team members and acting as a performance manager in a matrix environment.
• Applying knowledge of technology, strategy, and delivery experience to enable customer agendas.
• Building client relationships, managing teams, and developing your personal and team skills as an emerging leader.

What will you need?

• Proven success in delivering complex programs focused on customer outcomes.
• Experience with consulting methodologies and implementing customer experience technology solutions.
• Experience in designing and implementing customer-centric change programs.
• Knowledge of customer and digital maturity assessments, research, and strategy development.
• Understanding of digital, data, and technology's role in customer experience management.
• Experience in sectors like Infrastructure, Transport, Government, or Healthcare.

To discuss this or other consulting roles, apply, create a profile, upload your CV, and start your journey with KPMG.

Our Locations:

We are open to candidates across the UK, with core hubs in Bristol, Manchester, Leeds, and London Canary Wharf. We offer office work, remote work, flexible hours, and part-time options. Please discuss your needs with our team.

More information:

Within Consulting, we have various divisions and specialisms. Click the links below:

• Consulting at KPMG: www.kpmgcareers.co.uk/experienced-professional/consulting/
• Future Women in Tech program: www.kpmgcareers.co.uk/people-culture/it-s-her-future/
• Workability and Disability confidence: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/need-support-let-us-know/

For additional support, visit:

• Applying to KPMG: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/
• Interview tips: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/application-advice/
• KPMG values: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/our-values/
• KPMG competencies: www.kpmgcareers.co.uk/experienced-professional/applying-to-kpmg/kpmg-competencies/
• Locations and FAQ: www.kpmgcareers.co.uk/faq/?category=Experienced+professionals