IFM Small Works Project Delivery Manager

NAB-Jones Lang LaSalle Services; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

JLL is seeking an experienced IFM Small Works Project Delivery Manager to join the EMEA Small Works Program within Engineering. You will provide governance oversight, SME support, and procurement guidance to FM teams across multiple jurisdictions in delivering Tier 2 projects.

Based in London, you will enable compliant, safe, and cost-effective project delivery, with end-to-end responsibility only for high-visibility or critical initiatives, while coaching teams on Small Works tools and

Qualifications

• Degree in a relevant discipline or equivalent experience.
• 3–5 years' experience in construction project management or facilities management with governance/oversight.
• Experience enabling operational teams, not only direct delivery.
• Understanding of HVAC, electrical, plumbing and building fabric.
• Knowledge of building regs, EHS and cross-jurisdiction compliance.
• Procurement, contractor management and cost control experience.
• Ability to read and interpret technical drawings and specifications.

Responsibilities

• Provide governance & compliance oversight for Tier 2 projects across multiple jurisdictions.
• Act as SME for FM teams, guiding methodology, sequencing, risk management and technical approach.
• Coordinate procurement guidance and cost control within approved frameworks.
• Support project triage and classification to ensure proper tiering and resourcing.
• Manage escalation for project challenges, scope changes or compliance queries.
• Coordinate with stakeholders and maintain project trackers and templates.

Skills

Governance mindset

Stakeholder management

Project planning

Budgeting & cost control

MS Office / digital tools

Reading technical drawings

Communication

Problem-solving

Education

Degree in Construction Management / Building Services / Facilities Management

Tools

MS Project

MS Office

Digital collaboration tools

Job description

IFM Small Works Project Delivery Manager

London, London EC1A 2FD

Applying to

IFM Small Works Project Delivery Manager

Posted 5 Days Ago Full Time Less than 10 Applies

London, London EC1A 2FD

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for an IFM Small Works Project Delivery Manager for our Integrated Facility Management business line.

About JLL

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

We are seeking an experienced Project Delivery Manager to join the EMEA Small Works Program within the Engineering function. This role operates as a governance and subject matter expert (SME) resource, providing structured support to IFM teams across EMEA in the delivery of small-scale capital projects — including building retrofits, refurbishments, workspace reconfigurations, and targeted facility improvements.

This is not a traditional end-to-end project management role. The primary function is to enable local FM teams to deliver projects compliantly, safely, and frugally by providing governance oversight, procurement guidance, technical SME support, and structured project frameworks. Direct end-to-end project delivery will only apply in cases deemed critical, high-visibility, or where project complexity requires dedicated program-level management.

The role sits within the EMEA Small Works Program and operates across a tiered delivery model:

Reports to - EMEA Small Works Program Lead (Engineering)

What This Job Involves

Governance & Compliance Oversight

• Provide governance support to FM teams delivering Tier 2 projects, ensuring adherence to the Small Works framework, CAPEX governance processes, and client standards.
• Support the triage process to ensure projects are correctly categorized within the tiered model and appropriately resourced.
• Ensure EHS, legislative, and legal compliance requirements are actively governed across all supported projects, spanning multiple EMEA jurisdictions.
• Monitor compliance with CDM regulations (where applicable), building regulations, health and safety requirements, and client-specific standards.
• Ensure workspace design standards and regulatory requirements are maintained throughout project delivery.

SME Support & FM Team Enablement

• Act as a subject matter expert resource for FM teams managing Tier 2 projects — providing guidance on project methodology, sequencing, risk management, and technical approach.
• Provide procurement guidance to FM teams, ensuring competitive quotations are obtained from approved contractors and that works are delivered frugally within scope.
• Coordinate SME input where specialist technical knowledge is required (mechanical, electrical, building fabric, sustainability).
• Coach and support FM teams on the application of Small Works tools, templates, and governance standards for Tier 1 delivery.
• Act as an escalation point for FM teams encountering project challenges, scope changes, or compliance queries.

Project Triage & Categorization

• Support the Small Works Program Lead in operating the triage process — assessing incoming project requests against complexity criteria to determine appropriate tier allocation.
• Identify projects at risk of scope misclassification and ensure early intervention to prevent cost overruns or delivery failures.
• Recommend escalation to WD&C where project complexity exceeds Small Works scope.
• Provide financial governance support for Tier 2 projects (typically sub-€150K), ensuring budgets are realistic, tracked, and reported.
• Guide FM teams on procurement processes, contractor selection, and cost control within approved frameworks.
• Review and advise on variations, cost changes, and final accounts where FM teams require support.
• Contribute to CAPEX forecasting and budget reporting for the Small Works portfolio within assigned geographic areas.

Direct Project Delivery (Critical/High-Visibility Only)

• Manage end-to-end delivery of projects designated as critical, high-visibility, or requiring dedicated program-level oversight.
• Ensure these projects are completed on time, within budget, and to specification while minimizing disruption to building occupants.
• Maintain comprehensive project records including correspondence, RFIs, site instructions, progress reports, and as-built documentation for directly managed projects.

Stakeholder Management & Coordination

• Serve as a key interface between FM teams, the Small Works Program, WD&C, and client stakeholders for Tier 2 projects.
• Coordinate with WD&C on project handoffs, triage decisions, and boundary management between projects.
• Communicate project progress, risks, and governance status to the Small Works Program Lead and wider stakeholders.
• Build effective working relationships with FM teams across assigned geographic areas to ensure the program is embedded and trusted.
• Maintain and update the IFM Project Tracker for assigned projects and geographic areas.
• Utilize and promote standardized Small Works templates, tools, and reporting mechanisms.
• Report on program KPIs including speed of delivery, cost efficiency, safety and compliance, and quality consistency.
• Identify opportunities for continuous improvement in governance processes, tools, and FM team support mechanisms.
• Contribute to the ongoing development and refinement of the Small Works framework.

Sound Like You? To Apply You Need to Have

Essential Qualifications & Experience

• Degree in Construction Management, Building Services Engineering, Facilities Management, or related discipline (or equivalent experience).
• Minimum 3–5 years' experience in construction project management, building refurbishment, or facilities management — with demonstrable experience in governance, compliance oversight, or program support functions.
• Experience supporting or enabling operational teams in the delivery of projects (not solely direct delivery experience).
• Understanding of building systems including HVAC, electrical, plumbing, and building fabric.
• Knowledge of building regulations, EHS requirements, and compliance frameworks across multiple jurisdictions.
• Familiarity with CDM regulations and construction health and safety practices.
• Experience with procurement processes, contractor management, and cost control.
• Experience operating within a structured program or portfolio environment.
• Strong governance mindset — ability to apply frameworks consistently while remaining pragmatic.
• Excellent communication and stakeholder management abilities, particularly in enabling and influencing teams without direct authority.
• Proficient in project planning, budgeting, and cost control.
• Strong organizational skills with ability to oversee multiple concurrent projects across different sites and countries.
• Problem-solving mindset with a coaching and enablement approach.
• Competent using MS Office, project management software, and digital collaboration tools.
• Ability to read and interpret technical drawings and specifications.
• Strong attention to detail and commitment to compliance and quality.

What You Can Expect From Us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Location:

On-site –London, GBR

IFM Small Works Project Delivery Manager

Posted 5 Days Ago Full Time Less than 10 Applies

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.