Identity & Access Service Desk Analyst - Remote

Confidential; Liverpool; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Remote-friendly

On-site visits in Liverpool

Job summary

Confidential is seeking an IT Service Desk Analyst for a 3-month contract with a remote-first setup and weekly on-site presence in Liverpool. The role pays £150 per day inside IR35 and covers access control, identity management and service desk support.

Responsibilities include managing user access, JML processes, preventing unnecessary access grants, and maintaining audit trails while working with IT and Information Security teams to improve processes.

Qualifications

• Prior IT Service Desk or access administration experience.
• Experience handling user calls, tickets and emails.
• Solid understanding of user accounts and security groups.
• Familiarity with ITSM platforms (preferably ServiceNow).
• Good working knowledge of Microsoft 365 and Windows 11.
• Strong customer service and communication skills.

Responsibilities

• Process and manage user access requests and incidents.
• Create, amend, disable and re-enable user accounts.
• Manage permissions and security group memberships.
• Support Joiner, Mover and Leaver (JML) processes.
• Ensure approvals are in place before granting access.
• Maintain accurate ticket records and audit trails.
• Identify and escalate access or security concerns.
• Collaborate with IT, Information Security and other teams.
• Provide phone and ticket-based Service Desk support as needed.
• Contribute to process improvements and documentation.

Skills

Customer service

Communication

Attention to detail

Access control

ITSM

Tools

ServiceNow

Microsoft 365

Job description

Confidential is seeking an IT Service Desk Analyst for a 3-month contract with a remote-first setup and weekly on-site presence in Liverpool. The role pays £150 per day inside IR35 and covers access control, identity management and service desk support.

Responsibilities include managing user access, JML processes, preventing unnecessary access grants, and maintaining audit trails while working with IT and Information Security teams to improve processes.